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Business Planning Analyst

Contentsquare

Role overview

Qualifications

  • 3+ years in business analysis, commercial analytics, product analytics, strategy, revenue operations, or finance
  • Strong hands-on SQL skills, advanced spreadsheet modeling, and proficiency with BI/data visualization tools
  • Ability to analyze complex commercial metrics and provide practical growth recommendations
  • Skilled in cross-functional partnership and presenting technical findings to senior stakeholders

Responsibilities

  • Support business model creation with data-driven insights
  • Evaluate commercial metrics to optimize pricing and packaging
  • Link product usage data with commercial metrics to understand retention and value
  • Monitor competitor models and operationalize business models

About the company

Contentsquare logo

Contentsquare

Data Analytics & Business Intelligence

Contentsquare delivers the power to make the digital world more human. Its AI-powered platform provides rich and contextual insight into customer behaviors, feelings and intent — at every touchpoint in their journey — enabling businesses to build empathy and create lasting impact. The global leader in digital experience analytics, Contentsquare helps brands everywhere transform the way they do business, allowing them to take action at enterprise scale and build customer trust with security, privacy and accessibility. More than 850 leading brands use Contentsquare to grow their business, deliver more customer happiness and move with greater agility in a constantly changing world. Its insights power the customer experience on over 1 million websites worldwide. Founded in Paris and with offices around the world, Contentsquare has raised $810m in investment funding from leading investors, including Softbank, BlackRock and others.

Company details

Company typeUnicorn
IndustryData Analytics & Business Intelligence
Company size1001 - 5000

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Job description

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.
 
We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.
 
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.
 
Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.

The Business Planning team is responsible for maximizing the commercial potential of Contentsquare’s product portfolio. The team develops and evolves the company’s business models, pricing, packaging, licensing, and commercial frameworks across products, segments, industries, geographies, and channels.

As a Business Planning Analyst, you will bring analytical rigor and operational discipline to the team’s pricing and packaging work at every stage of the business model lifecycle. This includes:

  • Providing data and market-driven insights and analysis to support business model creation.

  • Translating business requirements to program and engineering teams to facilitate the operationalization of business models in our systems.

  • Supporting sales teams with tools and resources.

  • Building and supporting a data-driven feedback loop that measures business model performance and informs where pricing or packaging changes may support revenue growth.


What you’ll do

  • Support business model creation. Deliver insights based on data and market analysis in support of the business model design and decision making process.  

  • Analyze commercial performance. Evaluate commercial metrics (revenue, ARR, churn, pipeline) to spot trends and optimize pricing and packaging via clear executive models and recommendations.

  • Link product usage to revenue. Merge product usage data with commercial metrics to understand retention and value. Partner with Product and Analytics to define key performance drivers.

  • Executive Communication. Maintain dashboards tracking pricing efficacy and lead quarterly business reviews with data-driven leadership summaries.

  • Track competitive market dynamics. Monitor competitor models, pricing, and packaging to sharpen Contentsquare’s market position and commercial strategy.

  • Operationalize business models. Translate pricing decisions into requirements for CPQ, Product, and RevOps, managing SKUs, quoting workflows, and UAT for seamless execution.

  • Enable field tools and resources. Maintain pricing calculators, guides, and an AI support agent to empower field teams, refining assets using ongoing feedback.


    • What you’ll need to succeed

  • Experience: 3+ years in business analysis, commercial analytics, product analytics, strategy, revenue operations, or finance.

  • Analytics Proficiency: Strong hands-on SQL skills, advanced spreadsheet modeling, and proficiency with BI/data visualization tools.

  • Business Insights: Ability to analyze complex commercial metrics, connect data-driven insights to business strategy, and provide practical growth recommendations.

  • Collaboration & Communication: Skilled in cross-functional partnership, managing ambiguity, AI tool fluency, and presenting technical findings to senior stakeholders.

    • Nice to have

  • SaaS & Commercial Strategy: Experience with SaaS pricing, packaging, licensing, monetization, or business model strategy.

  • Systems & Operations: familiarity with Salesforce, CPQ, DealHub, and operationalizing pricing or packaging changes in business systems.

  • Data & Analytics: Experience with product telemetry, usage data, competitive intelligence, and building dashboards or recurring performance reporting.

  • Relevant Background: Experience in strategy consulting, product management, revenue operations, finance, or a high-growth B2B SaaS environment.

    • Why you should join Contentsquare
    We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.
     
    Here are a few we want to highlight:
    - Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
    - Work flexibility: hybrid and remote work policies
    - Generous paid time-off policy (every location is different)
    - Lifestyle allowance
    - A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
    - Every full-time employee receives stock options, allowing them to share in the company’s success
    - We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
    - And more benefits tailored to each country
     
    Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
     
    Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. 
     
    Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
     
    Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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