Customer Relocation Specialist

Who We Are

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

Essential Job Functions:  

• Manage the prospect queue in CRM, fielding phone calls, emails, text messages, and chats from future BH residents. 

• Route prospects and callers of other intent to the appropriate person/place/process if inquiry is outside of contact center scope.  

• Complete assigned tasks in CRM for proper prospect nurturing  

• Help refine community pages in CRM through communication with Contact Center leadership to ensure information documented is accurate  

Minimum Skills/Qualifications 

• 2+ years in a sales or leasing position, working with prospective residents to find their future home.   

Work Schedule:  

• The Contact Center is operational Monday-Saturday. Customer Relocation Specialists will have staggered shifts (mornings and afternoons) on weekdays with alternating weekend coverage. 

Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.