Virtual Safety Monitoring Technician - Full Time Temp (5) (approx. 6 months)- Markham Stouffville Hospital

Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.

Land acknowledgement:

Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.

Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.
 

Who you are:

• You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage

• You are a patient and/or client centered individual who performs at an exemplary standard

• You are a team player with excellent communication, critical thinking and prioritization skills

Closing Date: EOD September 11, 2026

What we are looking for:

The Virtual Safety Monitoring program is dedicated to remotely monitoring and ensuring the safety of patients. The VSM has enhanced patient care, prioritizing patient safety and well-being by addressing gaps in traditional healthcare systems, ensuring consistent and attentive care at all times.

Reporting to the Patient Care Manager, Access and Flow, as a member of the Access and Flow Command Center team, the Virtual Safety Monitoring Technician plays a vital role in providing support and assistance to patients through remote communication channels by providing continuous observation & monitoring to patients with safety concerns. 

This role requires strong communication, technological proficiency, keen observation and critical-thinking skills, as well as the ability to remain calm, focused and responsive in a high-pressure environment.

In this role, you will:
 

• Monitor patients remotely using advanced telemonitoring technology to promote patient safety and well-being.
• Maintain continuous observation of patients with identified safety concerns and recognize changes in behaviour or condition.
• Communicate with patients through remote channels, providing reassurance, support and assistance as required.
• Communicate changes in patient behaviour or condition to the appropriate clinical teams and escalate concerns promptly when required.
• Work closely with interprofessional healthcare teams to support timely response, de-escalation and resolution of safety concerns.
• Complete accurate and timely documentation of patient observations and interactions.
• Support the assessment and triage of patients for suitability for the Virtual Safety Monitoring program.
• Participate in continuous improvement initiatives that support program development, innovation and patient safety.
• Manage multiple priorities effectively while monitoring up to 12 patients simultaneously.
• Use Microsoft Office and other technology platforms confidently and efficiently.

What you bring to the role:

You are a patient-focused and compassionate professional who can build trust and provide reassurance through virtual communication. You have a strong ability to observe, identify changes and respond appropriately when patient behaviour or conditions change.

• Excellent verbal and written communication skills, with a strong command of the English language.
• A calm, empathetic and compassionate approach when interacting with patients and families remotely.
• Strong observation skills and exceptional attention to detail.
• Excellent problem-solving, critical-thinking and decision-making abilities.
• Strong conflict management, crisis management and de-escalation skills.
• The ability to recognize risks, determine when escalation is required and collaborate effectively with clinical teams.
• Strong technological aptitude and the ability to quickly adapt to different software platforms.
• The ability to prioritize competing demands and manage multiple responsibilities in a fast-paced environment.
• The ability to work effectively both independently and as part of an interprofessional team.
• A demonstrated commitment to patient- and family-centred care.
• A commitment to ongoing professional development and continuing education.
• Additional language skills aligned with the hospital's patient population are considered an asset.

Qualifications:

• Secondary School Diploma required.
• Bachelor’s degree in health or related areas is preferred.
• 2–4 years of previous experience in a customer service or front-facing position required.
• 1–3 years of previous experience working in a healthcare environment preferred.
• Previous experience with Meditech is considered an asset.
• Training or certification in Gentle Persuasion Approach (GPA), Dementia Ability Methods, P.I.E.C.E.S. or Crisis Prevention Intervention is considered an asset.
• Proficiency with Microsoft Office applications and other technology platforms.
• Demonstrated ability to communicate effectively in English, both verbally and in writing.

Work Schedule:

D, E, and N shifts consisting of 8- and 12-hour shifts, including days (7:00 a.m.–3:00 p.m. and 8:00 a.m.–8:00 p.m.), evenings (4:00 p.m.–12:00 a.m.), and nights (8:00 p.m.–8:00 a.m.), Monday to Sunday, including statutory holidays.

Schedules may change based on operational needs.

Please note schedules may change due to operational needs.

Compensation:

Range:

Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

Oak Valley Health Equity, Diversity, Inclusion and Belonging statement 

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB.