Institutional Admin Product Manager

Job Description:

Note: Fidelity is not providing immigration sponsorship for this position

The Role 

Fidelity Digital Assets has an exciting opportunity to bring on an Institutional Admin Product Manager within the Product Delivery team! This person will play a critical role in delivering secure, scalable solutions that underpin institutional client management. This person will own the Institutional Admin roadmap and backlog, ensuring delivery of outcomes aligned to Product Strategy priorities. You will partner across business, operations, and technology teams to deliver solutions that improve operational efficiency, reduce risk, and enable effective client servicing. 

This role requires a dedicated and accountable product manager who will: 

• Translate Product Strategy direction into clear, prioritized roadmaps and execution plans 

• Own product outcomes, ensuring delivery drives measurable improvements in operational efficiency and risk reduction 

• Own and evolve roles, permissions, and entitlement models, ensuring consistency and control across systems 

• Make informed prioritization and trade-off decisions across scope, risk, and timelines 

• Drive alignment across operations, technology, risk, and product stakeholders 

• Communicate progress, risks, dependencies, and trade-offs clearly 

• Define and track KPIs that measure product performance, adoption, and operational impact 

• Partner with Engineering and delivery leadership to deliver scalable, high-quality solutions 

• Ensure solutions deliver value to operational users, improving their ability to onboard and service clients effectively 

• Drive continuous improvement in both product outcomes and delivery effectiveness 

• Leverage AI tools and automation to improve efficiency and quality across product management activities, including analysis, documentation, and workflow optimization 

The Expertise and Skills You Bring:

• Bachelor’s degree required, MBA a plus 

• Experience working on internal applications or operational systems 

• Experience working within Scrum or similar iterative delivery frameworks 

• Experience in financial services, crypto or regulated environments preferred 

Entitlements and Access Control 

• Own the design and evolution of roles, permissions, and entitlement frameworks   

• Ensure access models are consistent, controlled, and aligned across systems and use cases   

• Understand and manage downstream impacts of entitlement changes across APIs, reporting, and client experiences   

• Balance usability, flexibility, and control in access management decisions

Product Execution, Distributed Systems & Architecture

• Own product roadmap, prioritization, and backlog management, translating strategy into clear, actionable plans and measurable outcomes.

• Lead product development across complex distributed systems, APIs, event-driven workflows, and data pipelines.

• Define and manage system interactions, integration points, dependencies, and ownership boundaries.

• Understand and manage event flows across Kafka or similar messaging platforms, ensuring reliable data processing and transmission.

• Partner closely with engineering and architecture teams to identify risks, resolve system-level issues, and deliver scalable, resilient solutions.

Data/Financial Integrity & Operational Excellence

• Own data accuracy, consistency, and financial integrity across processing workflows and distributed systems.

• Define and manage data contracts, schemas, and system interfaces, ensuring changes are coordinated and minimize downstream impact.

• Understand and support key financial processes, including settlement, bookkeeping, reconciliation, and tax-related workflows.

• Partner with engineering and operations to establish observability, monitoring, traceability, and reconciliation capabilities.

• Identify and mitigate risks related to data quality, transaction processing, auditability, and system performance while balancing precision, scalability, and reliability.

Strategic Execution, Leadership & AI-Enabled Delivery

• Lead cross-functional planning, prioritization, and dependency management, adapting to evolving business needs while maintaining alignment to strategic outcomes.

• Make product decisions that balance business value, risk, compliance, quality, and operational reliability.

• Partner effectively across engineering, operations, risk, and control teams to drive alignment, accountability, and successful delivery.

• Communicate clearly, build strong stakeholder relationships, and operate effectively in complex, high-accountability environments.

• Leverage AI and automation tools to improve analysis, decision-making, productivity, and delivery efficiency while applying appropriate governance and responsible-use practices.

The Team:

A subsidiary of Fidelity Investments, Fidelity Digital Assets® provides an institutional-grade digital asset experience that incorporates the history, principles, and expertise of a traditional financial institution. The business is uniquely built for institutional investors and offers secure custody, integrated trading, and 24/7 support in the digital asset ecosystem. Established in 2019, Fidelity Digital Assets develops products and solutions that scale with investors’ needs, allowing clients to navigate digital assets with confidence. Learn more at www.fidelitydigitalassets.com. Fidelity Digital Asset Services is an emerging business unit, dedicated to serving existing customers as well as a growing new customer base within the Fidelity enterprise. This role represents an exciting opportunity to help launch Institutional relationship capabilities within the business and help bring the vision for the future to life.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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