AIS Tech Support Agent

Help keep Kpler’s AIS Network connected and performing.

Kpler’s AIS Network is powered by a global community of station owners who operate AIS stations and contribute vessel data to the network. This data is a fundamental ingredient in Kpler’s products, helping provide greater visibility into maritime activity and supporting safer navigation.

As an AIS Tech Support Agent, you’ll play an important role in keeping this network healthy. You’ll provide technical support to station owners, troubleshoot connectivity and equipment issues, and proactively identify stations that may be offline or experiencing problems before the owner even contacts us.

You’ll also interact with the wider AIS community, supporting contributors with questions around vessel photography, uploads and community content.

This is a role for someone who combines technical curiosity with excellent communication and genuine care for people - someone who enjoys solving problems, taking ownership and helping others get the most out of the technology they rely on.

Desirable:

Behavioural Competencies:

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?

We make things happen

We act decisively and with purpose, going the extra mile.

We build together

We foster relationships and develop creative solutions to address market challenges.

We are here to help

We are accessible and supportive to colleagues and clients with a friendly approach.

Our People Pledge

Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.

Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.