People Systems Specialist

Summary

The People Systems Specialist is the first point of contact for e2L team members' everyday people operations and technology needs. This role owns new-hire onboarding logistics, handles password resets and Tier 1 tech support across e2L's core tech stack, and supports recruiting by posting open positions and conducting phone screens. The ideal team member is tech-savvy, highly organized, and brings a warm, service-oriented approach to every interaction. This role reports directly to the Chief People & Performance Officer.

Responsibilities

Onboarding & Offboarding

• Coordinate new team member onboarding, including account setup, equipment access, welcome communications, and orientation logistics
• Maintain accurate, up-to-date records in Paylocity and People Operations trackers
• Support offboarding logistics, including account deactivation and equipment return

Technology & Help Desk Support

• Serve as the first point of contact for team member questions related to everyday technology and people needs
• Process password resets and basic account access requests across e2L's tech stack (Google Workspace, Paylocity, Asana, Salesforce, GroweLab, and related tools)
• Troubleshoot and resolve Tier 1 technology issues, escalating more complex issues to the Director IT/AI Strategy, as needed
• Create and maintain simple how-to documentation and FAQs for common tech and people operations questions

Recruiting Support

• Post open positions to job boards, careers pages, and internal channels
• Conduct phone screens for open roles and coordinate next-step interview scheduling with hiring managers

People Operations Administration

• Serve as the first point of contact for team member questions related to People Operations
• Provide general administrative support to the People & Performance team

Other duties as assigned

The successful applicant will demonstrate the following competencies:

• 1+ years of experience in HR/people operations, customer service, or technical help desk support
• High level of proficiency with Google Workspace (Gmail, Drive, Docs, Sheets, Calendar)
• Comfort learning, navigating, and troubleshooting multiple software platforms
• Warm, friendly, and professional communication style, often as the first face of e2L for new team members
• Strong organizational skills and the ability to juggle multiple requests within timelines
• High attention to detail and sound judgment handling confidential information
• Ability to work with minimal supervision and know when to escalate an issue
• Experience with an HRIS (Paylocity preferred) or applicant tracking system is a plus
• Prior experience with recruiting coordination or phone screening is a plus

Opportunity Details

• This is a full-time position reporting to the Chief People & Performance Officer.
• This is a remote position.
• Standard work hours are Monday–Friday, 8 a.m.–5 p.m., with additional hours as necessary.
• 401K and Health Insurance plan benefits offered.
• Full-time employees receive discretionary PTO per e2L policy.
• Background check and drug screening will be required.

Equal Employment Opportunity Policy Statement

e2L is an equal opportunity employer and will not tolerate discrimination against any employee or applicant because of age, race, sex, color, religion, national origin, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, sexual orientation or any other protected class.

The Company supports the practice of recruiting, hiring and promoting qualified individuals, as well as taking actions relating to compensation, benefits, reduction-in-force, training, etc., without regard to any status or condition protected by law, except in the case of a bona-fide occupational qualification.