Logo for AAA-Auto Club Enterprises

Customer Service Representative – Call Center (Remote)

AAA-Auto Club Enterprises

Role overview

Qualifications

  • High school diploma or equivalent
  • Strong customer service, communication, and problem-solving skills
  • Ability to thrive in a fast-paced, high-volume environment
  • Proficiency with Windows-based computer applications and a typing speed of 30+ words per minute

Responsibilities

  • Handle a variety of service requests while creating a positive customer experience
  • Assist with membership services, billing inquiries, and travel planning
  • Educate members on AAA benefits, products, services, and coverage options
  • Promote memberships, upgrades, and other AAA products when appropriate

Key facts

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Communication
  • Scheduling
  • Map Reading
  • Teamwork
  • Adaptability
  • Time Management

About the company

AAA-Auto Club Enterprises logo

AAA-Auto Club Enterprises

Civic & Social Organizations

AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S. with more than 62 million members that has been serving motorists for more than a century. Auto Club Enterprises is a group of AAA clubs serving more than 17 million members in 21 states, employing more than 14,000 people directly and working with thousands of independent businesses that provide benefits and service to our members. Our more than 300 branches receive 8 million visits annually, 23 call centers take more than 24 million calls per year and AAA.com and the AAA Mobile app are used more than 54 million times per year. Club Locations: AAA Alabama (Alabama) AAA Northern New England (Maine, New Hampshire, Vermont) AAA East Central (Sections of Pennsylvania, Ohio, Kentucky, West Virginia and New York) AAA Tidewater (Southeastern Virginia) AAA Missouri (Missouri, Arkansas, Louisiana, and sections of Kansas, Illinois and Indiana) AAA Texas (Texas) AAA New Mexico (New Mexico) Automobile Club of Southern California (from Mono to San Diego Counties) AAA Hawaii Our Mission: Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value. Our Values: RESPECT – Appreciate each other’s contributions. TEAMWORK – Excel through collaboration. RELEVANCE – Anticipate and adjust to evolving needs. CHARACTER – Do the right thing, honor our commitments. COMMITMENT – Relentlessly pursue excellence. We are committed to creating a workplace where all employees, regardless of background, or characteristics, are engaged, feel they belong and can grow and develop long careers with our organization. We are focusing on what we can do to help bring about meaningful change to advance diversity, inclusion and belonging in both our organization and our local communities

Company details

Company typeXLarge
IndustryCivic & Social Organizations
Company size10001

Links

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Job description

Customer Service Representative – Call Center (Remote)

AAA East Central is looking for a customer-focused Member Service Counselor to join our remote Member Service Center team. If you enjoy helping people, solving problems, and delivering exceptional service in a fast-paced environment, we'd love to hear from you.

Schedule: Monday-Friday, 12:00 PM-8:00 PM, with alternating Saturdays (No Sundays)
Pay: $18.50/hour

What You'll Do

As the first point of contact for members and customers, you'll handle a variety of service requests while creating a positive customer experience.

  • Assist with membership services, billing inquiries, and travel planning.

  • Support Driving School enrollments, scheduling, rescheduling, and program inquiries.

  • Educate members on AAA benefits, products, services, and coverage options.

  • Promote memberships, upgrades, and other AAA products when appropriate.

  • Provide travel information, including routes, directions, mileage, accommodations, and road conditions.

  • Prepare TripTiks® and utilize available resources to address member needs.

  • Resolve customer concerns with professionalism and escalate complex issues when needed.

  • Accurately document customer interactions and process requests in company systems.

  • Support training activities and assist during peak service periods.

What You'll Bring

  • High school diploma or equivalent.

  • Strong customer service, communication, and problem-solving skills.

  • Ability to thrive in a fast-paced, high-volume environment.

  • Proficiency with Windows-based computer applications and a typing speed of 30+ words per minute.

  • Ability to successfully complete required Member Service Counselor training and assessments.

  • Experience in customer service, call center operations, scheduling, registration, or enrollment processes.

  • Geographic knowledge and map-reading skills.

  • Familiarity with AAA products and services is an asset.

Remarkable benefits:

•    Health coverage for medical, dental, vision

•    401(K) saving plans with company match     

•    Tuition assistance

•    Floating holidays and PTO for community volunteer programs

•    Paid parental leave

•    Wellness programs

•    Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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