Logo for AAA-Auto Club Enterprises

Tow Senior Instructor

AAA-Auto Club Enterprises

Role overview

Qualifications

  • 4-year college degree or equivalent combination of education and work experience required
  • Minimum 3-year training/coaching work experience in the automotive service industry preferred
  • Professional verbal and written communication skills required, including excellent presentation skills
  • Valid driver’s license and an acceptable driving record required

Responsibilities

  • Provides direct coaching and mentoring to instructor team members across ACE markets
  • Coordinates special assignments and management projects
  • Conduct formal classroom training sessions, workshops, and presentations for ICS personnel regarding ERS policies and procedures, and regulations
  • Collaborate with ERS teams to identify specific training and coaching opportunities

Key facts

Hard skills

Other skills

  • Training And Development
  • Coaching
  • Mentorship
  • Presentations
  • Communication
  • Teamwork
  • Problem Solving

About the company

AAA-Auto Club Enterprises logo

AAA-Auto Club Enterprises

Civic & Social Organizations

AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S. with more than 62 million members that has been serving motorists for more than a century. Auto Club Enterprises is a group of AAA clubs serving more than 17 million members in 21 states, employing more than 14,000 people directly and working with thousands of independent businesses that provide benefits and service to our members. Our more than 300 branches receive 8 million visits annually, 23 call centers take more than 24 million calls per year and AAA.com and the AAA Mobile app are used more than 54 million times per year. Club Locations: AAA Alabama (Alabama) AAA Northern New England (Maine, New Hampshire, Vermont) AAA East Central (Sections of Pennsylvania, Ohio, Kentucky, West Virginia and New York) AAA Tidewater (Southeastern Virginia) AAA Missouri (Missouri, Arkansas, Louisiana, and sections of Kansas, Illinois and Indiana) AAA Texas (Texas) AAA New Mexico (New Mexico) Automobile Club of Southern California (from Mono to San Diego Counties) AAA Hawaii Our Mission: Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value. Our Values: RESPECT – Appreciate each other’s contributions. TEAMWORK – Excel through collaboration. RELEVANCE – Anticipate and adjust to evolving needs. CHARACTER – Do the right thing, honor our commitments. COMMITMENT – Relentlessly pursue excellence. We are committed to creating a workplace where all employees, regardless of background, or characteristics, are engaged, feel they belong and can grow and develop long careers with our organization. We are focusing on what we can do to help bring about meaningful change to advance diversity, inclusion and belonging in both our organization and our local communities

Company details

Company typeXLarge
IndustryCivic & Social Organizations
Company size10001

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Job description

Tow Senior Instructor

Job Summary

For Auto Club Enterprises, this position is a leader in teaching and instruction through facilitating, instructing, and delivering training along with coaching and mentoring employees which promotes employee success in their role. This training leader demonstrates a strategic approach and proactively and responsively provides training solutions which meets business demands; takes initiative evaluating individual employee performance along with training program effectiveness and providing solutions which support employee, team and organizational success. Implements improvements for a better learning experience.


Job Description

This senior-level instructor position conducts Emergency Road Services (ERS) instructional courses for independent contract station (ICS) service providers and their employees and provides direct coaching and mentoring to instructor staff across Auto Club Enterprises (ACE) markets. This position is also responsible for special assignments and/or projects as directed by management.

Benefits include:

  • Fleet vehicle for the transport and safekeeping of training supplies and equipment

  • Company-paid uniforms

  • 60-80% field work.

  • Work-from-home flexibility

  • Travel

  • Overtime

Job Duties

  • Provides direct coaching and mentoring to instructor team members across ACE markets

  • Coordinates special assignments and management projects

  • Conduct formal classroom training sessions, workshops, and presentations for ICS personnel regarding ERS policies and procedures, and regulations.

  • Deliver training via in-person classroom, instructor-led virtual, and field training as assigned.

  • Overnight travel required on a pre-scheduled basis.

  • Collaborate with ERS teams to identify specific training and coaching opportunities.

  • Prepare weekly and monthly reports.

Qualifications

  • 4-year college degree or equivalent combination of education and work experience required.

  • Minimum 3-year training/coaching work experience in the automotive service industry preferred.

  • Professional verbal and written communication skills required, including excellent presentation skills.

  • Valid driver’s license and an acceptable driving record required.


Travel Requirements

  • Regular travel across ACE markets in support of ongoing training initiatives (30% proficiency)

The starting pay range for this position is:

$35.94 - $47.87

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

.

Remarkable benefits:
•    Health coverage for medical, dental, vision

•    401(K) saving plans with company match AND Pension    

•    Tuition assistance

•    Floating holidays and PTO for community volunteer programs

•    Paid parental leave

•    Wellness programs

•    Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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