Retail Service Specialist

Job Summary
Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. May provide notary and/or DMV license transactions and services. Resolves problems and assists with administrative functions in absence of manager. Provides high level of customer service according to Club's Quality Assurance Standards.

Job Duties

• In States offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures.
• Prepares TripTiks®; provides maps, tour books and other travel-related materials.
• Assists members with hotel and/or car reservations.
• Promotes and sells AAA memberships.
• Processes membership payments. Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature.
• Processes insurance payments and offers automatic renewal.
• Issues passport photos and IDP’s.
• Processes Travel Money product transactions; provides merchandise and attraction ticket sales.
• Balances and reconciles cash drawer; prepares daily deposits. Assists with daily, weekly and monthly reports.
• Performs notary services in accordance with the National Notary Association and Club procedures.
• Identifies cross-sell opportunities based on members’ product needs and service.
• Mentors and trains junior employees; assists with timekeeping and scheduling branch employees.

Qualifications

• High School GED Required
• Solid computer literacy and data input skills
• Ability to effectively coach and mentor others
• Ability to work quickly and handle multiple tasks or assignments on a daily basis
• As required, obtains and maintains valid notary license.
• Notary Public - National Notary Association within 1 Year Preferred

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits:

•    Health coverage for medical, dental, vision

•    401(K) saving plans with company match     

•    Tuition assistance

•    Floating holidays and PTO for community volunteer programs

•    Paid parental leave

•    Wellness programs

•    Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify