Business Development Representative

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Business Development Representative

Role Overview:

As a Business Development Representative, you'll own outbound pipeline generation for Genesys' sales organization, identifying and engaging high-potential prospects across Brazil's contact center and customer experience market, including strategic and government accounts. You'll navigate complex, multi-stakeholder organizations, qualify opportunities against defined criteria, and partner closely with field sales to convert market interest into revenue-generating conversations.

At Genesys, we help organizations reimagine customer experience through AI-powered, cloud-native engagement solutions. This role puts you at the center of that mission, translating market and product expertise into credible conversations with senior and technical stakeholders. It offers direct exposure to enterprise sales strategy, mentorship from experienced reps, and a clear path toward senior sales or solutions leadership within Genesys.

Key Responsibilities:

• Drive pipeline quality and velocity by qualifying marketing leads into sales-ready opportunities through consultative discovery conversations that uncover buyer priorities and buying timelines.

• Build and nurture targeted account lists using internal databases, LinkedIn, and third-party data tools to identify decision-makers and key contacts within high-priority companies.

• Execute outbound prospecting campaigns via email, phone, and live chat to establish initial contact, build rapport, and progress qualified prospects to sales conversations, requesting referrals to expand reach within target accounts.

• Collaborate with field sales representatives to develop account strategies, execute competitive positioning, and identify expansion opportunities within the existing customer base.

• Maintain Salesforce as the single source of truth for pipeline accuracy, updating records in real-time with qualified activities, conversational insights, and account progression status.

• Engage with inbound inquiries via live chat and phone, qualifying, educating, and routing prospects based on fit and buying stage to ensure efficient handoff to sales.

• Apply structured lead nurturing processes to Ideal Customer Profile accounts not yet ready to buy, sustaining engagement to support future pipeline creation.

• Continuously analyze prospecting approaches, test new outreach strategies, and propose process improvements that elevate team velocity and close rates.

• Develop market and product expertise in contact center, customer experience, and voice of customer solutions to position Genesys as a thought partner, not just a vendor.

Required Qualifications:

• Advanced to fluent written and spoken English proficiency.

• 3+ years of proven business-to-business experience in sales, business development, or inside sales, with a demonstrated track record of meeting or exceeding targets.

• Bachelor's degree in marketing, communications, business, or related field, or equivalent hands-on experience in software or SaaS sales.

• Proficiency with Salesforce.com and hands-on experience with prospecting and sales engagement tools such as 6sense, Lusha, Salesloft or Outreach, and LinkedIn Sales Navigator.

• Exceptional verbal and written communication skills with the ability to build rapport quickly and engage senior business decision-makers and technical stakeholders.

• Strong organizational and time management skills, with the ability to manage multiple prospects and priorities while maintaining attention to detail.

• Experience engaging with government accounts and navigating multiple stakeholders within complex organizations.

Preferred Qualifications:

• Spanish language proficiency.

• Experience with Salesforce reporting, dashboards, and analytics to track pipeline health.

• Familiarity with contact center, telecommunications, or customer experience industry; knowledge of industry terminology (IVR, ACD, CTI, contact center platforms).

• Growth mindset with strong interest in developing a long-term career within Genesys sales.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.