SmartCOMM Developer / Senior Consultant - Insurance CCM

This is a remote position.

Job Title: Senior SmartCOMM Developer / CCM Specialist

Experience Level: 7 – 9 Years

Location: Hybrid/Remote 

Employment Type: Full-time

Department: Customer Communications Management (CCM) / Digital Experience

Position Overview

We are seeking an experienced and proactive Senior SmartCOMM Developer with 7 to 9 years of hands-on experience in Customer Communications Management (CCM) design, development, and enterprise integration. In this role, you will be responsible for architecting, designing, and delivering high-volume batch and interactive communication templates using SmartCOMM. You will collaborate closely with business analysts, solution architects, and downstream delivery teams to drive seamless, omnichannel digital communication strategies.

Key Responsibilities

• Architecture & Template Design: Design, build, and maintain complex multi-channel (Print, Email, SMS, Web/Portal) document templates using SmartCOMM Template Designer, Data Modeler, and Style Editor.
  

• Data Modeling & Mapping: Configure schemas, data models, and business logic using XML, XSD, JSON, and XPath to handle dynamic, rule-driven enterprise communication layouts.
  

• Enterprise Integration: Integrate SmartCOMM solutions with upstream enterprise core platforms (e.g., Salesforce, Guidewire, SAP, Duck Creek, or internal legacy core engines) via REST/SOAP APIs and message queues (Kafka, MQ).
  

• Workflow & Orchestration: Configure and optimize batch generation, on-demand document generation, and interactive drafting workflows.
  

• Code Reviews & Best Practices: Establish and enforce design standards, template modularity, reusability, and version control best practices within the CCM development lifecycle.
  

• Performance Tuning: Troubleshoot and resolve performance bottlenecks in high-volume batch runs and API-triggered real-time communications.
  

• Migration & Modernization: Assist in migrating legacy communication templates (e.g., Thunderhead NOW, OpenText Exstream, Quadient Inspire, DocuMaker) to modern SmartCOMM architectures.
  

• Mentorship: Provide technical guidance, perform peer code reviews, and mentor junior and mid-level CCM developers.
  

Requirements

Required Skills & Qualifications

• Core Experience: 7 to 9 years in Customer Communications Management (CCM) with at least 4+ years of dedicated, hands-on experience in SmartCOMM (Smart Communications).
  

• SmartCOMM Tools: Deep expertise in:
  

  • SmartCOMM Template Designer
    

  • Data Modeler & Schema Definitions
    

  • Document Orchestration & Output Channels (PDF, HTML5, Email, Print streams)
    

  • SmartCOMM Appliance / Cloud platform configurations
    

• Data Formats & Querying: Strong proficiency in XML, XSLT, XPath, XSD, and JSON.
  

• Integration & Web Services: Solid background in consuming and exposing RESTful and SOAP web services.
  

• Scripting / Programming: Working knowledge of JavaScript, Groovy, or Java for custom business rules and transformations.
  

• Lifecycle Management: Experience using Git, SVN, CI/CD pipelines, and JIRA in an Agile/Scrum delivery model.
  

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
  

Nice to Have / Desired Skills

• Experience integrating SmartCOMM with CRM/ERP platforms like Salesforce (SmartCOMM for Salesforce) or Guidewire (PolicyCenter, ClaimCenter).
  

• Hands-on knowledge of legacy Thunderhead NOW migration to SmartCOMM.
  

• Experience with cloud platforms (AWS, Azure) and containerized deployments.
  

• Official Smart Communications Developer certification.
  

Benefits

Diversity Inclusion:

At Exavalu, we are committed to building a diverse and inclusive workforce. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We nurture a culture that embraces all individuals and promotes diverse perspectives, where you can make an impact and grow your career.

Exavalu also promotes flexibility  depending on the needs of employees, customers and the business. It might be part-time work, working outside normal 9-5 business hours or working remotely. We also have a welcome back program to help people get back to the mainstream after a long break due to health or family reasons.