Maintenance Triage & Coordination Specialist

This is a remote position.

About the Role

We are seeking a highly organized and proactive Maintenance Triage & Coordination Specialist to support a growing construction and property maintenance company.

In this role, you will serve as a key point of coordination between tenants, clients, maintenance workers, and internal operations. You will receive and organize maintenance requests, create and track work orders, communicate updates, and help ensure each request is followed through from initial report to completion.

The company uses a custom-built internal software platform. Prior experience with the specific system is not required, but you should be comfortable learning new technology and adapting quickly to established workflows.

This is a part-time opportunity to start, with the potential to transition into a full-time position based on performance and business needs.

Key Responsibilities

• Receive, review, and triage incoming maintenance and service requests
  

• Create and maintain accurate work orders in the company's internal system
  

• Communicate with tenants and clients regarding maintenance needs and updates
  

• Coordinate with maintenance workers, vendors, and other service providers
  

• Notify workers of new assignments and provide the information needed to complete each job
  

• Follow up on open work orders and monitor progress through completion
  

• Maintain clear and accurate notes for ongoing maintenance requests
  

• Collect and upload photos, videos, and other documentation related to completed work
  

• Confirm completion of maintenance requests with tenants or clients as needed
  

• Assist with maintenance-related items involving NYC HPD violations
  

• Request Certificates of Insurance (COIs) when necessary
  

• Assist with coordinating or sourcing materials needed for maintenance projects
  

• Proactively identify outstanding tasks and follow up until they are resolved
  

Qualifications

• Excellent written and verbal English communication skills
  

• Strong organizational and time-management abilities
  

• Exceptional attention to detail
  

• Ability to manage multiple work orders and priorities simultaneously
  

• Strong follow-up skills and a high level of personal accountability
  

• Comfortable communicating with tenants, clients, vendors, and field workers
  

• Ability to learn custom software and new processes quickly
  

• Strong general computer and administrative skills
  

• Resourceful problem-solver who can think independently
  

• Self-motivated and comfortable working with minimal supervision
  

Preferred Experience

Experience in any of the following areas is highly valued:

• Property or building maintenance coordination
  

• Property management support
  

• Facilities coordination
  

• Work order management
  

• Maintenance or service dispatch
  

• Construction administration
  

• Vendor coordination
  

Experience with task or work-order management platforms such as Monday.com or similar systems is helpful but not required.

Familiarity with NYC property maintenance or HPD-related workflows is also a plus.

Spanish-speaking ability is a plus, but is not required.

Ideal Candidate

The ideal candidate takes ownership of open tasks rather than simply recording them. You should be someone who is comfortable following up, communicating with multiple people, keeping information organized, and making sure maintenance requests do not fall through the cracks.

If you are organized, responsive, resourceful, and enjoy coordinating moving pieces to get things done, we encourage you to apply.