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Program Manager

Role overview

Qualifications

  • Bachelor’s Degree
  • 10+ years of D365 ERP and/or AX implementation experience
  • 8+ years of managing large ERP/CRM projects and development teams
  • PMP certification is highly desirable

Responsibilities

  • Oversee all aspects of program delivery, including planning, resource allocation, execution, and risk management
  • Engage with senior stakeholders and executives to align program goals with business priorities
  • Monitor and report on program financials, including budgets, forecasts, and resource utilization
  • Implement change management strategies to guide stakeholders and end users through the adoption of new systems and processes

Key facts

Hard skills

Other skills

  • Program Management
  • Communication
  • Leadership
  • Problem Solving
  • Collaboration
  • Team Management

About the company

HSO logo

HSO

IT Services & IT Consulting

We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Our Global Footprint and Delivery Capabilities HSO is 100% dedicated to Microsoft technology, with practices that offer our clients a complete set of Microsoft cloud solutions from a single global partner. HSO is a proven global leader with unique delivery capabilities offered from our dedicated Microsoft practices in more than 33 offices across the Americas, Europe, and Asia. Worldwide 24/7 Global Support International customers who are rolling out Microsoft (Dynamics) solutions want support from a partner equipped for the task. HSO International is our team of experts specialized in worldwide implementations. HSO Global Managed Services provides worldwide support and maintenance services focused on proactively supporting business applications for companies that operate internationally. Contact us to discuss your business needs with one of our Microsoft Dynamics experts. We would love to have the opportunity to learn how HSO can help you accelerate the impact of digital transformation.

Company details

Company typeLarge
IndustryIT Services & IT Consulting
Company size1001 - 5000

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Job description


•    Manage interconnected projects and engage with senior executives and strategic stakeholders to accomplish the following business objects: 
o    Oversee all aspects of program delivery, including planning, resource allocation, execution, and risk management
o    Run complex, enterprise-level programs that adhere to a client’s strategic alignment 
o    Deliver program-level goals to achieve and maintain cross-project success 
o    Engage with senior stakeholders and executives to align program goals with business priorities
•    Participate in or lead Design Sessions which are used to gather requirements from project stakeholders 
•    Lead steering committee meetings and facilitate communication with all parties involved 
•    Supervise and mentor project managers, technical leads, business analysts, and other team members, providing clear direction, collaboration, and alignment across workstreams
•    Direct and manage D365 F&O programs from inception to completion, ensuring on-time and on-budget delivery of projects
•    Build and maintain strong relationships with key stakeholders and executives, acting as the primary point of contact for the program
•    Collaborate with solution architects and technical teams to ensure D365 solutions are designed and delivered according to best practices and HSO standards
•    Monitor and report on program financials, including budgets, forecasts, and resource utilization, identifying cost-saving opportunities to mitigate financial risks
•    Develop risk mitigation plans and proactively address challenges that may impact project timelines or quality
•    Implement change management strategies to guide stakeholders and end users through the adoption of new systems and processes
•    Identify opportunities for process and people improvements, contributing to the development of program management within HSO

You’re great at… 
•    Overseeing all aspects of program delivery, including planning, resource allocation, execution, and risk management
•    Looking at the big picture to achieve more strategic business outcomes, handling multiple projects/tasks simultaneously 
•    Working closely with clients, stakeholders, and cross-functional teams to deliver comprehensive D365 F&O solutions
•    Understanding change management, aligning program objectives with client expectations and strategic goals
•    Building strategic relationships with clients and partners 
•    Providing input on architecture, integration, and deployment strategies
•    Solving complex problems with creative solutions 
•    Learning new concepts quickly and thoroughly 
•    Promoting the mission and Shared Values of our company

Sound interesting? If so, you’ll have… 
•    Bachelor’s Degree  
•    10+ years of D365 ERP and/or AX implementation experience 
•    8+ years of managing large ERP/CRM projects and development teams 
•    Previous experience in a Lead Consultant or PM role for a D365 implementation 
•    Proven experience in managing multi-million-dollar programs with complex delivery requirements
•    Exceptional leadership and communication skills with a demonstrated ability to influence senior stakeholders
•    Experience with different SDLC project methodologies (such as agile and waterfall) 
•    Demonstrated ability to successfully manage project teams 
•    In-depth financial acumen 
•    Strong understanding of business processes/business process analysis 
•    Software development experience a plus, especially in Java and/or C# 
•    Working experience or knowledge of LCS and or VSTS 
•    PMP certification is highly desirable  
•    Proficiency in MS Project

The Perks

We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

HSO is an Equal Opportunity Employer.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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