Logo for XM

Korean-Speaking Customer Experience Officer

XM

Role overview

Qualifications

  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent Korean speaker with excellent oral and written skills in English
  • Outstanding communication and interpersonal skills

Responsibilities

  • Deal with clients’ inquiries via live chat, email and telephone
  • Perform personal clientele analysis and take actions as required
  • Handle client inquiries appropriately and ensure that high level service is provided
  • Develop and maintain excellent relationships with prospective and existing clients

Key facts

  • Remote from: South Korea
  • Full time
  • Customer Experience Manager
  • Korean, English

Hard skills

Other skills

  • Computer Literacy
  • Communication
  • Social Skills
  • Multitasking

About the company

XM logo

XM

Capital Markets & Securities

🏆 At XM, we're not just another forex and CFD broker. Since our inception in 2009, we've been on a mission to redefine currency trading. Our dedication to innovation and excellence has earned us numerous awards and made us a prominent leader in the global fintech landscape. 🌎 With a diverse team of over 1,400 professionals spanning seven offices across the globe, we're united by our commitment to providing exceptional service in over 30 languages. 🚀 But what truly sets us apart is our #XMers. We don't just embrace growth, learning, and innovation – we own it. As part of the XM family, we dive headfirst into challenges, supporting each other every step of the way. 🙌 Guided by our values - Big. Fair. Human. - we have cultivated an unparalleled work environment, where every individual is nurtured for both personal and professional growth. Competitive benefits and perks that exceed market average, engaging team activities, rewarding volunteer programs, initiatives supporting the employees’ physical and mental wellbeing, and flexible work arrangements are only some of the proof points of how XM prioritizes its people’s wellbeing and work-life balance. And with a strong focus on learning and development, diversity and inclusion, and fostering a culture where everyone's voice is heard, we empower each member of our team to be a leader in their own right. 🤘 Ready to join a community that rocks and work somewhere truly awesome? ▶ xm.com/careers

Company details

Company typeSME
IndustryCapital Markets & Securities
Company size501 - 1000

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

The Role:   We are looking for passionate and self-motivated professionals to join our Customer Experience Team.
The main responsibilities of the position include:
  • Deal with clients’ inquiries via live chat, email and telephone.
  • Perform personal clientele analysis and take actions as required.
  • Handle client inquiries appropriately and ensure that high level service is provided.
  • Promote available products and services to clients.
  • Develop and maintain excellent relationships with prospective and existing clients.
  • Cooperate effectively with other departments as required.
  • Contribute to team effort by achieving targeted results.

    • Main requirements:
  • Degree in a business-related field.
  • Client handling experience in the financial services sector is a definite plus.
  • Fluent Korean speaker with excellent oral and written skills in English.
  • Ability to multitask and maintain a high-level of organization.
  • Outstanding communication and interpersonal skills.
  • Excellent computer literacy.
  • Valid work permit required.

    • Benefit from:
  • Attractive remuneration package
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

    • The Hiring Experience: What Awaits You:
  • Let’s Connect – Intro Chat with Talent Acquisition
  • Deep Dive – First Interview with Your Future Team
  • Speak Your Strength – Language Proficiency Check
  • Show Your Skills – Live Technical Session
    • All applications will be treated with strict confidentiality!

    Apply once. Then go straight to the hiring manager.

    After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
    ·

    Customer Experience Manager Related jobs

    Other jobs at XM

    Premium

    Reach out to the hiring manager directly.

    Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

    • Full match report with fit score and gaps
    • Career diagnostics on how recruiters read you
    • Curated company matches and warm intros
    • 48h early access to new roles

    Cancel anytime.