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Retail Area Manager

Emma – The Sleep Company

Role overview

Qualifications

  • Comfortable working on store launches and supporting performance improvements
  • Strong with data and numbers, especially around store performance, inventory, and customer feedback
  • Hands-on problem solver who can react quickly in fast-paced environments
  • Fluent in English and French, other European languages are a plus

Responsibilities

  • Support new store launches in France, helping coordinate with franchise and store partners to ensure smooth openings, proper training, and operational readiness
  • Track store performance and support revenue growth by monitoring trends, helping optimize costs, and flagging risks early
  • Monitor OTIF deliveries, support inventory tracking, and help resolve day-to-day operational issues with logistics teams
  • Help apply and roll out playbooks and best practices across stores, contributing ideas to improve conversion rates and customer experience

Key facts

  • Remote from: Europe
  • Full time
  • Store Manager
  • English, French

Hard skills

Other skills

  • Problem Solving
  • Collaboration

About the company

Emma – The Sleep Company logo

Emma – The Sleep Company

Direct-to-Consumer (DTC) Brands

We are Emma – The Sleep Company. We revolutionise sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, and Mexico City. Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Company details

IndustryDirect-to-Consumer (DTC) Brands
Company size1001 - 5000

Links

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Job description


What you'll do:
  • Support new store launches in France, helping coordinate with franchise and store partners to ensure smooth openings, proper training, and operational readiness.
  • Track store performance and support revenue growth by monitoring trends, helping optimize costs, and flagging risks early.
  • Monitor OTIF (On-Time, In-Full) deliveries, support inventory tracking, and help resolve day-to-day operational issues with logistics teams.
  • Help apply and roll out playbooks and best practices across stores, contributing ideas to improve conversion rates and customer experience.
  • Track NPS and customer feedback, support store staff with ongoing training needs, and help implement improvements.
  • Support store audits, assist with mystery shopping programs, and help maintain accurate reporting on sales, marketing performance, and inventory.

    • Who we're looking for:
  • Comfortable working on store launches and supporting performance improvements.
  • Strong with data and numbers, especially around store performance, inventory, and customer feedback.
  • Hands-on problem solver who can react quickly in fast-paced environments.
  • Collaborative and comfortable working with franchise partners, store teams, and internal stakeholders.
  • Customer-focused and motivated to improve in-store experience and satisfaction.
  • Fluent in English and French, other European languages are a plus.

    • What we offer:
  • Growth opportunity in a rapidly growing company.
  • Supportive team environment, working locally and globally.
  • Career development with access to continuous learning and training.
  • Competitive compensation and health benefits.
    •

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
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