Customer Ed Specialist

About AlphaSense: 

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:

The Customer Education team, part of the Revenue Marketing organization, is a growing, passionate team dedicated to putting customers at the center of everything we do. We believe that empowered users are successful users, so we're building scalable, innovative learning experiences that meet customers where they are in the age of AI. 

About the Role: 

We're looking for a Customer Education Specialist to be the connective tissue between Product, Product Marketing, and Customer Education. You'll sit in the room for GTM planning, track what's changing and when, and turn that into a clear, organized execution plan for the team, so nothing falls through the cracks and nothing gets built twice.

This is a coordination and execution role at its core, but it's not administrative. You'll need to understand our education channels well enough to know what information is needed, when it is needed by, and you'll need a genuine appetite for using AI to build, template, and automate so the team can move faster without sacrificing quality.

Who You Are:

• 1-2 years of experience in customer education, project coordination, program management, or a related field
• Highly organized, with a natural instinct for building process, templates, and systems rather than reinventing the wheel each time
• Comfortable using AI tools to build and automate, and eager to find new ways to apply them to content and workflow challenges
• A strong communicator who can synthesize fast-moving, sometimes ambiguous information into clear next steps for a team
• Curious about product and comfortable with Product and Product Marketing stakeholders
• Executes well against defined processes and knows when to seek guidance on prioritization or strategy rather than guessing

What You’ll Do: 

• Join Product and Product Marketing GTM meetings, take ownership of notes and action items, and translate roadmap and launch updates into clear asset requirements for the Customer Education team
• Coordinate execution across In-App, LMS, Help Center, vILT, Certification, & other education channels, understanding which channel content belongs in and when it needs to ship
• Utilize AI tools to automate repetitive work, accelerate content production, and reduce manual overhead, and bring those ideas to the team
• Build and maintain templates, trackers, and workflows that keep the team's work organized and pointed to a single source of truth
• Keep stakeholders across Product, Product Marketing, and Customer Education aligned as roadmaps and launch timelines shift, flagging risks and conflicts early
• Support the day-to-day execution of education initiatives, ensuring deadlines are met and priorities stay visible to the team

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

• AlphaSense never asks candidates to pay for job applications, equipment, or training.
• All official communications will come from an @alpha-sense.com email address.
• If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.