This is a remote position.
CCI Group | Remote, International | Independent Contractor
About the Opportunity
CCI Group is looking for an experienced Interpreting Operations Coordinator to provide remote independent contractor support to our Interpreting Department and senior operations team.
This opportunity is specifically intended for professionals located outside of the United States. Candidates may be based internationally but must be able to consistently provide support during CCI Group's primary operating hours of 9:00 AM to 5:00 PM Eastern Time, Monday through Friday.
If you know interpreting, you know there is rarely such a thing as a completely predictable day. An interpreter becomes unavailable. A client sends an urgent request. A hard-to-fill language lands in the queue. An invoice needs clarification. Three assignments need coverage at the same time. Somehow, all the pieces still need to come together accurately, professionally, and with a great experience for our clients and interpreting resources.
That’s where you come in.
We’re looking for someone who already understands the language services industry and can independently support interpreting operations, including scheduling, interpreter recruitment, resource communication, documentation, and invoice review.
What You’ll Support
As an Interpreting Operations Coordinator, your responsibilities will include:
Coordinating interpreting assignments across multiple clients and projects.
- Identifying and assigning qualified interpreters based on language, location, availability, credentials, experience, modality, and client-specific requirements.
- Recruiting and sourcing new interpreters, particularly for hard-to-fill languages, geographic areas, and specialized assignments.
- Communicating regularly with interpreters regarding availability, assignment details, confirmations, changes, documentation, and project requirements.
- Maintaining accurate assignments, interpreter profiles, notes, documentation, and scheduling information within our scheduling platform.
- Monitoring upcoming assignments and proactively identifying potential coverage issues.
- Supporting senior team members with high-volume, complex, urgent, and specialized interpreting requests.
- Assisting with interpreter onboarding and ensuring required documentation is collected and maintained.
- Reviewing interpreter invoices and supporting documentation for accuracy and completeness.
- Following up with interpreting resources regarding missing invoices, timesheets, verification of service, or other required documentation.
- Maintaining accurate project and assignment records to support invoicing, reporting, and overall operational efficiency.
- Communicating professionally and promptly with interpreters, clients, and CCI team members.
- Assisting with last-minute cancellations, replacements, schedule changes, and other unexpected situations.
- Collaborating with CCI's Project Management, Operations, Finance, Recruiting, and other functions as needed.
- Identifying opportunities to improve workflows and processes instead of simply accepting, "That's how we've always done it."
Requirements
What We’re Looking For
Required Qualifications:
- Minimum 3 years of professional experience in interpreting coordination, language services project management, interpreter scheduling, interpreting operations, or a closely related role.
- Demonstrated experience scheduling and coordinating interpreters in a professional language services environment.
- Hands-on experience with ScheduleInterpreter® is strongly preferred, or experience with a comparable interpreter scheduling or language services management platform.
- Experience recruiting, sourcing, and maintaining relationships with freelance interpreters and language professionals.
- Experience reviewing interpreter/vendor invoices and supporting service documentation.
- Strong understanding of interpreting operations and the lifecycle of an interpreting assignment.
- Professional working proficiency in English, written and spoken. This role communicates in English with clients, interpreters, and internal team members throughout the day, including time-sensitive and sometimes difficult conversations, so a high level of written clarity and professional tone is essential.
- Strong organizational skills and exceptional attention to detail.
- Ability to independently manage multiple assignments, deadlines, priorities, and last-minute changes.
- Strong problem-solving skills and the ability to take initiative.
- Ability to consistently provide remote support during 9:00 AM to 5:00 PM U.S. Eastern Time, Monday through Friday, regardless of the contractor's local time zone.
- Reliable high-speed internet access and the technology necessary to provide services remotely.
- Must be located outside of the United States and able to provide services as an independent contractor in accordance with applicable requirements in their country of residence.
Even Better If You Have
- Experience coordinating multiple types of interpreting services, including ASL, spoken-language interpreting, on-site interpreting, remote interpreting, simultaneous interpreting, and consecutive interpreting, is highly valued.
- Experience supporting government, education, legal, healthcare, corporate, or conference interpreting programs is also a plus.
- Bilingual or multilingual professionals are strongly encouraged to apply.
Benefits
Who Will Thrive With CCI?
CCI isn't the kind of environment where every day follows the same script.
We move quickly. We solve problems. We communicate. We help each other. And when something unexpected happens, because in interpreting something unexpected will happen, we focus on finding the solution.
You’ll probably enjoy working with us if you:
- Notice a potential problem before someone has to point it out.
- Actually enjoy solving a complicated scheduling puzzle.
- Can communicate warmly while still getting the information you need.
- Understand that interpreters are not simply names on a roster and that strong relationships with our resources matter.
- Can have ten things happening and still recognize which one needs attention first.
- Are comfortable asking questions, sharing ideas, and suggesting better ways to do things.
- Take ownership of your commitments and follow them through to completion.
- Can work independently while collaborating effectively with a busy remote team.
- Like working with people who take the work seriously without making the workplace painfully corporate.
Why CCI?
At CCI Group, interpreting is ultimately about people.
Our clients depend on us to make communication accessible, and our interpreters depend on us to provide the information, coordination, and support they need to deliver excellent service.
We are a collaborative, resourceful team that values communication, accountability, creativity, problem-solving, and people who aren't afraid to jump in when things get busy.
For the right person, this is an opportunity to work alongside experienced language services professionals while making a meaningful contribution to interpreting operations across a variety of clients, industries, languages, and service types.
Engagement Details
- Engagement Type: Independent Contractor
- Location: Remote, outside the United States
- Operational Coverage Needed: Monday through Friday, 9:00 AM to 5:00 PM U.S. Eastern Time
- Experience: Minimum 3 years of relevant professional experience
- ScheduleInterpreter®: Strongly preferred, or experience with a comparable interpreter scheduling platform
- English Proficiency: Professional working proficiency required
If you understand interpreting operations, love making complicated schedules work, know how to build relationships with interpreting resources, and believe that "I'll figure it out" is sometimes a perfectly reasonable first step toward solving a problem, we'd love to hear from you.
Equal Opportunity
CCI Group is an equal opportunity employer. We evaluate all applicants on qualifications and experience, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the hiring process, let us know and we will work with you.
Salary: TBD
