Referral Management Coordinator

What You'll Do

The Referral Management Coordinator is a member of the Workforce Management and Call Center Technology team responsible for the administrative coordination of incoming patient referrals. Working primarily within Leading Reach and Epic, the Coordinator ensures that referral records are accurately captured, tracked, and actioned in accordance with established workflows and compliance standards. This role sits at the intersection of patient access and operational administration and is well-suited for candidates with a background in healthcare operations, medical administration, or patient-facing contact work who are organized, detail-driven, and comfortable navigating multiple platforms simultaneously.

Who You Are

• Proficient with Microsoft Office applications and comfortable with navigating multiple software platforms simultaneously
• Strong verbal communication skills with a patient-centered approach
• High attention to detail, strong organizational skills, and a consistent approach to documentation and follow-through
• Comfort working in a high-volume, queue driven environment with defined productivity and quality expectations

Requirements

• High School diploma or equivalent; associates or bachelor's degree in healthcare administration, business, or a related field preferred
• Minimum of one year of experience in a healthcare administrative, patient access, medical scheduling, or contract center environment
• Working knowledge of medical referral workflows and an understanding of the patient access process in an outpatient or specialty care setting
• Prior hands-on experience with Epic and/or Raintree for patient scheduling, referral documentation or authorization preferred
• Familiarity with Leading Reach or a comparable referral management platform preferred
• Experience in a PT, orthopedic, or outpatient rehab setting preferred
• Exposure to payer authorization processes, including verification, pre-authorization, submission, and follow up preferred

Compensation

• Base Compensation: $26 - 29 / hour

(Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

Benefits That Help You to Be Unstoppable

At PT Solutions, our benefits are designed to support you at every step—both personally and professionally. From comprehensive medical, dental, vision, life and disability insurance to 401(k), PTO plan and more, you’ll have the resources to thrive, plus access to mentorship and professional development opportunities nationwide, empowering our employees to reach higher, grow as leaders, and further their careers. It’s all part of creating an environment where people feel unstoppable.

A Top Workplace

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. 

PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It’s not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better.

Let’s go further together and transform care.Join the #PTSLife today!  To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn. 

We are an equal opportunity employer and welcome all qualified candidates to apply!