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Specialist, T&E (Philippines)

Role overview

Qualifications

  • 2+ years of experience in a processing and customer service department
  • Accounts Payable, TE/P-card administration and/or audit experience preferred
  • Experience with Oracle Financial Systems preferred
  • Strong communication skills both verbal and written

Responsibilities

  • Oversee partnership, customer service, audit, and administration of Business Travel and Entertainment Expense policy
  • Research, review, support, and respond to inquiries from employees and internal business partners
  • Process expense reports, petty cash, TE and purchasing card charges and payments
  • Communicate and collaborate with other departments and external vendors to resolve invoice and payment problems

Key facts

  • Remote from: Philippines
  • Full time
  • Mid-level (2-5 years)
  • English

Hard skills

Other skills

  • Customer Service
  • Organizational Skills
  • Problem Solving
  • Creative Thinking
  • Solutions Focused
  • Communication
  • Teamwork
  • Multitasking
  • Physical Flexibility

About the company

Holland America Line logo

Holland America Line

Travel & Tourism

For 150 years, Holland America Line has been a recognized leader in cruising, taking our guests to exotic destinations around the world. We are committed to our mission: Through excellence, we create once-in-a-lifetime experiences, every time. Today, Holland America Line's fleet of 11 modern classic ships offers more than 500 sailings a year visiting all seven continents. Cruises include both popular and less-traveled ports in the Caribbean, Alaska, Europe, Mexico, South America, the Panama Canal, Australia, New Zealand and Asia — as well as unique voyages to the Amazon, Antarctica and our extended Grand Voyages. We are actively recruiting skilled professionals who want to join our vibrant team! We have a variety of exciting perks such as Time off benefits - paid vacation & sick time, Travel - travel & cruise perks, Health -medical, dental & vision plans, Wellness programs, Tuition Reimbursement, 401K and Profit Sharing Plans, Flexible Scheduling, Training - our in-house Discover U offers a full array of training courses, Rewards & Incentives such as commuting subsidies.

Company details

Company typeLarge
IndustryTravel & Tourism
Company size10001

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Job description

Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in the Philippines, is currently looking for Specialist, T&E. Only candidates located in Metro Manila, Philippines to apply.   

Job Summary:

The T&E Specialist is accountable for overseeing the partnership, customer service, audit, and administration of the Business Travel and Entertainment Expense Company policy.          

Essential functions:

  •  Research, review, support, and respond to all inquiries from employees, crew, and internal business partners within established timeframes to avoid escalation of complaints. Identify and document root causes of inquiry to create long-term solutions. Assist in interim communications to traveler base. 
  • Administer all Travel programs with established Banking partner(s).     
  •  Process all expense reports, petty cash, T&E and purchasing card charges and payments within established timeframes to maximize global rebate and financial reporting.      
  • Research, timely and accurately report and resolve all aged or delinquent travel program charges, disputed items, receivables, and audit items.
  • Communicate, collaborate, and partner with other departments, team members, and external vendors to resolve invoice and payment problems in a timely manner by taking a proactive approach and following through to payment.
  • Perform other job-related functions as assigned and assist to provide cross trained coverage to other areas on the team. Coordinate and/or participate in special projects.
  • Support Accounts Payable Leaders in accomplishing department goals related to servicing our internal and external customers and vendors.      
  • Adhere to and promote Company values, strategies, policies, and compliance measures.  
  • Comply and ensure proper internal document controls, policies, and procedures, in Accounts Payable.   

Qualifications:

  • 2+ years of experience in a processing and customer service department, in a high-paced electronic environment.  Accounts Payable, T&E/P-card administration and/or audit experience, or other related accounting experience preferred. 
  • Experience with Oracle Financial Systems and full understanding of procure-to-pay process is preferred. 
  • Strong communication skills both verbal and written. 
  • Excellent customer service skills. Strong organizational/multi-tasking and prioritizing skills. Ability to work in a flexible and dynamic environment. Team oriented person who can focus on the details. Proven ability to interact with all levels of the organization. Creative thinker and solutions oriented.
  • Amenable to working an 8:00 PM–5:00 AM Philippine Time (PHT) shift.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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