Job Description - Director of Payments
Reports To: Senior Director of Account Management
Department: Account Management
Location: Remote
Position Type: Full-Time
Position Summary
The Director of Payments manages the sales and operations of AxisCare's integrated payments platform, Bill & Collect. This commercially-focused role owns the day-to-day performance of the payments business, working cross-functionally with product/development, marketing, renewals, outside sales, customer success, operations, and other internal teams to ensure AxisCare has the best payments product in home care, that sales targets are met, and that customers have an optimal experience adopting and using the product.
The Director of Payments will be the primary point of contact to AxisCare's payment processing partners, managing the majority of day-to-day interaction with their teams. The ideal candidate has a background in both business development and payments, is comfortable managing a small team, and can dive into data and numbers to build board-level presentation materials.
Key Responsibilities
- Manage the sales and operations of AxisCare's integrated payments platform (Bill & Collect)
- Directly manage the payments sales pipeline, including coaching, pipeline oversight, and performance accountability
- Serve as the primary day-to-day point person with AxisCare's payments facilitator (PFAC) partner and lead weekly partner meetings
- Work cross-functionally with renewals, product, development, operations, outside sales, customer success, and other internal teams to achieve goals, drive product performance, and ensure customer adoption
- Handle customer escalations and manage relationships with high-priority accounts
- Provide input into the product roadmap for Bill & Collect
- Own and report on key performance indicators, including:
- Attach rate / penetration of the private-pay customer base
- Revenue from payments
- Bookings
- Sales initiatives
- Adoption
- Aggregate and prepare data for leadership
- Ensure customers have a smooth, well-supported experience adopting and using AxisCare's payments product
- Identify and act on opportunities to improve the payments product, sales process, and customer adoption
- Provide Marketing and Product Management with customer feedback and sales insights to help inform Bill & Collect positioning, product planning, and go-to-market activities
What Success Looks Like
During the first year, the Director of Payments will:
- Achieve agreed Bill & Collect bookings and revenue goals within AxisCare’s existing customer base
- Build a consistent pipeline of qualified opportunities and improve sales conversion
- Support agreed renewal, retention, and customer-adoption goals in partnership with Account Management
- Establish clear expectations, coaching, and accountability for direct report(s)
- Strengthen payment-partner performance and relationships
- Build a framework that minimizes disruption when customers migrate between payment partners
- Provide timely commercial insights and forecasts that support decision-making by Product, Finance, and Marketing
What We're Looking For (Minimum Qualifications)
- Seven or more years of relevant experience in payments, fintech, business development, account expansion, or strategic partnerships; at least three years in payments.
- Demonstrated success growing revenue or product adoption within an existing customer base.
- Experience leading sales or business development professionals and managing external partners.
- Strong understanding of pipeline management, forecasting, renewals, and customer retention.
- Experience with vertical SaaS, healthcare technology, or payments solutions serving small and midsized businesses is a plus.
- Experience managing or leading a small team
- Strong analytical skills; comfortable working with data and numbers to build clear, board-ready materials
- Experience with HubSpot a plus
- Excellent cross-functional collaboration and communication skills
- Strong attention to detail and ability to manage multiple relationships and priorities simultaneously
- Bachelor's degree or an equivalent combination of education and relevant professional experience preferred
Working Conditions
- Manual dexterity required to use desktop computer and peripherals.
- Utilization of software and email to perform job functions.
- Occasional travel expected approximately 2 to 3 times per year
Compensation and Benefits
- Competitive salary and comprehensive benefits package.
- Medical insurance premiums are covered in full for the employee (Medical, Dental and Vision)
- 401K with competitive company matching.
- Personal time off, sick leave, and holidays.
- Company will provide laptop and other needed computer equipment.
About AxisCare
According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.
AxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 7 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.
