Director of Partnerships

Job Description - Director of Partnerships  

Reports To: Senior Director of Account Management

Department: Account Management
Location: Remote

Position Type: Full-Time

Position Summary

The Director of Partnerships manages the sales pipeline and operations of AxisCare's add-on services and integrated partner ecosystem, including products such as Business Intelligence, Amplifier, and Snowflake, as well as key partner platforms. This role owns driving revenue growth across AxisCare's add-on and partnership portfolio, working cross-functionally with development, product, account managers, customer success, and marketing to grow adoption and ensure customers have an optimal experience with our add-on products and partner integrations.  

This person will work directly with Account Managers and Solutions Engineers to build sales pipelines, and the Integrations Implementation Consultant to support operational troubleshooting and flag issues that need executive attention. This role will also lead contract negotiations with partner platforms and lead our API Management initiative.  

The ideal candidate has a background in business development and partnerships, is comfortable managing a small team, and brings strong negotiation and analytical skills to help shape the strategy behind AxisCare's growing partner ecosystem, including how AxisCare manages third-party access to its platform. 

Key Responsibilities

• Manage the sales pipeline and daily operations of AxisCare's add-on services (including Business Intelligence, Amplifier, and Snowflake) and integrated partner platforms 
• Work closely with Account Management and Customer Success to increase adoption of add-ons and integrations, including pipeline development, coaching, and performance accountability 
• Collaborate daily with the Integrations Implementation Consultant, ensuring operational issues are identified, addressed, and escalated to executive leadership when needed 
• Lead contract negotiations with partner platforms 
• Help shape the strategy for how AxisCare manages third-party access to its platform, balancing the customer experience with the long-term value of AxisCare's ecosystem 
• Collaborate with marketing to ensure add-on services and partnerships are effectively promoted to AxisCare's customer base 
• Host regularly occurring webinars to promote add-ons and partners  
• Meet regularly with partner platforms to strengthen relationships and identify growth opportunities 
• Work cross-functionally with development and product teams, including helping prioritize development requests based on potential ROI 
• Handle customer escalations as needed 
• Own and report on key performance indicators, including: 
  • Attach and penetration rates for key add-ons (Business Intelligence, Amplifier, Snowflake) and key partner platforms 
  • Revenue goals 
  • Bookings 
  • Closed MRR 
• Aggregate and prepare data quarterly for executive leadership and board review 
• Identify and act on opportunities to grow AxisCare's partnerships program and increase add-on sales 

What We're Looking For (Minimum Qualifications)

• At least two years of experience in business development and partnerships 
• Strong negotiation, sales, and analytical skills 
• Very strong communication skills 
• Experience with HubSpot and ChurnZero a plus 
• Excellent cross-functional collaboration and communication skills 
• Strong attention to detail and ability to manage multiple relationships and priorities simultaneously 
• Bachelor's degree or equivalent training preferred 

Working Conditions 

• Manual dexterity required to use desktop computer and peripherals.
• Utilization of software and email to perform job functions.
• Occasional travel expected approximately 2 to 3 times per year
   

Compensation and Benefits  

• Competitive salary and comprehensive benefits package.
• Medical insurance premiums are covered in full for the employee (Medical, Dental and Vision)  
• 401K with competitive company matching.
• Personal time off, sick leave, and holidays.
• Company will provide laptop and other needed computer equipment. 

About AxisCare
According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.

AxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 7 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.