Logo for Navitas Partners, LLC

Collaboration Engineering

Navitas Partners, LLC

Role overview

Qualifications

  • 10+ years of experience is must
  • At least 3 years Microsoft 365 engineering experience
  • Deep understanding of Microsoft 365 collaboration platform

Responsibilities

  • Own L3 operational support and participate in on-call rotation
  • Manage and resolve incidents, service requests, and escalations
  • Perform root cause analysis and drive issue resolution
  • Monitor service health, alerts, and platform performance

Key facts

  • Remote from: Anywhere
  • Full time
  • English

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Collaboration
  • Accountability
  • Communication
  • Detail Oriented

About the company

Navitas Partners, LLC logo

Navitas Partners, LLC

IT Services & IT Consulting

Navitas Partners LLC is a diversity led business, headquartered in NJ, as a dynamic IT professional services and workforce solutions company. We believe creating the best solutions in human resource services means always going above and beyond - and people are our most important asset. Our “DNA” invokes core values of knowing, trusting and serving our relationships. The better we know our clients and candidates, the better our relationship, and the better we match the needs and exceed expectations. We want our client’s experience with us to reflect a transparent, professional and driven relationship. At Navitas Partners we strive for Excellence in People, and grow with you to become a true extension of your HR specific business requirements, while remaining sensitive to your price & business needs. Certified Diversity Employer: SBE • WOSB • WBE • MBE • NMSDC NAICS: 541511, 541512, 541513, 541519, 54164, 518210, 811212, 561320 https://form.jotform.com/223145471243247

Company details

Company typeSME
IndustryIT Services & IT Consulting
Company size51 - 200

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Job Title: Collaboration Engineering IV
Duration: 12 months (possible extension/conversion)
Work Location: Remote

Role Summary:
The Collaboration Engineering (Collab Eng) Operations Engineer is responsible for day-to-day operations, incident management, and platform health for Microsoft 365 collaboration services. This role ensures stability, reliability, and continuous improvement of supported services.

Key Responsibilities:

  • 10+ years of experience is must
  • Own L3 operational support and participate in on-call rotation
  • Manage and resolve incidents, service requests, and escalations
  • Perform root cause analysis and drive issue resolution
  • Monitor service health, alerts, and platform performance
  • Identify trends in tickets and provide reporting insights
  • Maintain and update knowledge base articles and documentation
  • Engage with ECC, L2 support, and partner teams
  • Communicate platform updates and service impacts
  • Support production changes and deployments
  • Maintain dashboards and operational visibility
  • Must have at least 3 years Microsoft 365 engineering experience

Operational Expectations:

  • Proactive ownership of incidents and issues
  • Timely response to alerts and escalations
  • Clear and detailed ticket documentation
  • Active participation in operational forums and status reporting
  • Continuous improvement mindset for automation and process optimization

Technical Skills:

  • Deep understanding of Microsoft 365 collaboration platform (Teams, SharePoint, OneDrive, Exchange, Office desktop applications)
  • Incident and ticket management systems (ServiceNow/MyServices)
  • Monitoring and alerting tools
  • Troubleshooting enterprise collaboration environments

Behavioral Competencies:

  • Strong ownership and accountability
  • Proactive and detail-oriented
  • Effective communication across technical and business audiences
  • Collaboration across cross-functional teams

Success Measures:

  • SLA adherence
  • Reduction in repeat incidents
  • Quality of documentation
  • Platform stability and uptime
  • Stakeholder satisfaction

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Related jobs

Other jobs at Navitas Partners, LLC

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.