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The Role
The Senior Consultant is a key delivery member of technical consulting solutions for Nordic’s team advising Digital Health and other Third Party companies working with our healthcare provider clients. Successful candidates will possess the following attributes:
- Translator – understands and explains technical concepts and products to non-technical stakeholders, colleagues, and junior staff
- Customer Influencer – exhibits great customer facing skills, polished presentation abilities, strong discussion habits, and good emotional intelligence
- Problem Solver – identifies problems, collaborates with colleagues, resolves issues quickly, brings satisfaction to users and instills confidence in the client’s leadership
- Strategic Thinker – demonstrates curiosity and creativity while possessing big picture visions and the ability to break it down to smaller steps with decisive execution
- Startup Enterpriser – works at a fast pace with flexibility to shifting priorities in a team-oriented environment built on the desire to achieve success for clients and colleagues
This position works under the direction of the team’s Director to address documented client needs while actively seeking opportunities to refine client deliverables, build knowledge in new domains, and improve Nordic’s business processes.
Key Responsibilities
The Senior Consultant’s key responsibilities include but are not limited to:
- Providing EHR build and technical subject matter expertise in a customer-facing role
- Collaborating with internal leadership and EHR architects on solution design and delivery
- Eliciting customer requirements, visioning solutions, and documenting technical and business requirements pertaining to implementing customer products within provider systems
- Supporting solution development processes through continuous and iterative solution planning, scoping, and documentation, team mentorship, development review, and client discussions
- Presenting strategic guidance for enhancement of client products or go to market execution
- Continuously improving process and internal support documents, and assisting in the improvement of workflows and processes and managing multiple projects simultaneously
- Participating in continuous learning opportunities
- Working to uphold and strengthen Nordic’s corporate culture
Skills and Experience
- Multiple active Epic certifications; revenue cycle and patient access currently preferred
- Bachelor’s degree in engineering, computer science or equivalent experience
- 5+ years of experience in healthcare industry solution delivery required
- Experience with Epic Ambulatory, Healthy Planet, Compass Rose, MyChart, Prelude, Cadence, Professional Billing, Hospital Billing, OpTime, Anesthesia, Radiant, Cupid or other applications
- Demonstrated experience in EHR workflow creation or leveraging integrated external data
- Proven ability to lead complicated projects utilizing Agile principles
- Experience with application programming interfaces and integration engines preferred
- Excellent understanding of the Software Development Life Cycle
- Exceptional customer management and service skills
- Excellent communication skills, written and verbal
- Demonstrated ability to seek out, analyze, and solve novel problems
- Ability to organize with exceptional attention to detail
- Able to work independently and within a team environment
- Must demonstrate and embody Nordic’s maxims
Additional Details
- Primarily remote position
- Travel potential about 10% of the time including to home office in Madison, WI
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
