Manager, Vendor Programs & Implementation

COMPANY OVERVIEW

Zing Health is a tech-enabled insurance company making Medicare Advantage the best it can be for those 65-and-over. Zing Health has a community-based approach that recognizes the importance of the social determinants of health in keeping individuals and communities healthy. Zing Health aims to return the physician and the member to the center of the health care equation. Members receive individualized assistance to make their transition to Zing Health as easy as possible. Zing Health offers members the ability to personalize their plans, access to facilities designed to help them better meet their healthcare needs and a dedicated care team. For more information on Zing Health, visit www.myzinghealth.com.

SUMMARY DESCRIPTION:

The Manager, Vendor Programs & Implementation is a full-time role responsible for overseeing the operational performance, implementation, and ongoing management of supplemental benefit vendors. This role is split between project management for new and upcoming vendor implementations and day-to-day vendor management oversight, ensuring operational readiness, regulatory compliance, data integrity, and high-quality member experience.

This individual serves as a key liaison between internal stakeholders and external vendors, owning timelines, issue resolution, reporting, and escalation management across multiple supplemental programs. This person should be a high achiever and performer. 

ESSENTIAL FUNCTIONS:

Project Management & Vendor Implementations

Own and manage end-to-end project execution for supplemental vendor implementations and enhancements, including planning, coordination, testing, go-live, and post implementation stabilization.

Primary implementation responsibilities include:

Project Management expectations:

•  Develop and maintain detailed project plans, timelines, and dependencies
•  Coordinate cross-functional stakeholders (Operations, IT, Compliance, Finance, Marketing)
•  Track risks, issues, and mitigation strategies
•  Ensure vendors meet contractual, technical, and regulatory requirements
•  Lead vendor testing, validation, and sign-off processes
•  Communicate status updates and executive-level summaries as needed

Vendor Management & Operational Oversight (Ongoing)

• Provide ongoing vendor oversight to ensure performance, compliance, and service quality across all assigned supplemental vendors.

Cross Functional Collaboration

•  Partner closely with Operations, Compliance, IT, Finance, and Member Experience teams
•  Act as a single point of accountability for assigned vendors and implementations
•  Translate operational and regulatory requirements into actionable vendor expectations
•  Support leadership with insights, risks, and recommendations

Required Qualifications:

•  Bachelor’s degree or equivalent professional experience
•  5+ years of experience in: 
• Vendor management
• Project or program management
• Healthcare operations, preferably Medicare Advantage or supplemental benefits
•  Strong understanding of: 
• Supplemental benefits and vendor ecosystems
• 837 file formats and data exchanges
• Regulatory and Part C reporting considerations

Preferred Qualifications:

•  Experience with SSBCI programs, and carded services
•  Prior implementation experience with OTC, transportation, or carded benefits
•  Familiarity with healthcare data reporting and dashboards
•  PMP, Lean, Six Sigma, or similar project management certification (preferred, not required)

Strong understanding of: 

• Supplemental benefits and vendor ecosystems
• Demonstrated ability to manage multiple initiatives with competing priorities
• Experience leading cross-functional projects with external vendors

Member-centric Impact Statement:

This role directly supports Zing Health’s commitment to delivering reliable, compliant, and high-quality supplemental benefits by ensuring vendors are implemented accurately and managed consistently across the member lifecycle. Through strong project management and ongoing vendor oversight, the position helps ensure members receive ID cards, welcome kits, OTC, transportation, and other supplemental services on time, without errors or disruptions. By proactively managing vendor performance, data accuracy, and escalations, this role reduces member confusion, prevents avoidable issues, and supports Zing’s goals of operational excellence, regulatory compliance, and a seamless member experience—particularly as the organization scales into 2027 and beyond.

Zing Health offers the following benefits:

•  A competitive salary based on the market
•  Medical, Dental, and Vision
•  Employer-Paid Life Insurance
•  Paid Maternal Leave
•  Paid Paternal Leave
•  401(K) match up to 4%
•  Paid-Time-Off
•  Employee Assistance Programs
•  Several supplemental benefits are available, including, but not limited to, Spouse Insurance, Pet Insurance, Critical Illness coverage, ID Protection, etc

Zing Health is committed to being an Equal Opportunity Employer. This means the company ensures all employment decisions, including hiring, promotion, compensation, and benefits, are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. Zing Health strives to create a diverse, inclusive, and respectful workplace, providing equal access and opportunities for all employees and applicants. The organization actively promotes a culture of fairness and non-discrimination, supporting the personal and professional growth of every team member