Reimbursement Specialist

At CleanSlate Centers, our mission is to save lives and restore hope for individuals affected by addiction and mental health challenges. As a national leader in outpatient addiction medicine and behavioral healthcare, we combine evidence-based treatment with compassion, helping patients reclaim their lives and rebuild their futures. Every team member—whether in clinical care, operations, or billing—plays a vital role in supporting that mission.

About the Role:
We’re seeking an experienced and detail-oriented Reimbursement Specialist to join our billing team. In this role, you’ll manage the full revenue cycle process, with a focus on resolving claim rejections, denials, and patient billing inquiries. You’ll play a key role in ensuring accurate, timely reimbursement for medical and behavioral health services while helping maintain the financial integrity of the organization.

What You’ll Do:

• Review and resolve claim denials and rejections according to payer-specific guidelines

• Correct and reprocess denied claims and file appeals as necessary

• Respond to billing questions via email, phone, and mailed correspondence

• Review zero-pay Explanation of Benefits (EOBs) and take appropriate action

• Manage patient billing, including payment plans, statement generation, and follow-up calls

• Identify and communicate payer trends and recommend process improvements

• Collaborate with the billing team to ensure clean claims and accurate submissions

• Monitor Accounts Receivable (A/R), denial trends, eligibility, and refund processes

• Ensure compliance with payer contracts, privacy laws, and internal policies

• Maintain accurate documentation of claim activity and resolution

• Contribute to special projects and team initiatives as assigned

What We’re Looking For:

• High School Diploma or equivalent required; additional education in healthcare or business preferred

• 3–5 years of experience in healthcare revenue cycle management or reimbursement

• Strong understanding of insurance billing, payer policies, and denial management

• Knowledge of behavioral health billing and carve-out plans preferred

• Proficiency with Microsoft Office and electronic claim submission systems

• Excellent problem-solving, communication, and documentation skills

• Ability to work independently and collaboratively in a remote environment

• High attention to detail and ability to manage multiple priorities

Why Join Us?

• Monday–Friday schedule – no nights or weekends

• Remote-friendly work environment with minimal travel

• Competitive pay and comprehensive benefits package

• Generous PTO, floating holiday, and paid company holidays

• Medical, dental, and vision insurance + 401(k) with company match

• Company-paid life and disability insurance