Product Expert (Remote)

About Us

Antavo is a rapidly growing VC-backed scale-up that is disrupting the loyalty management market through its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform.

The Team

The Antavo Team is a passionate, dynamic, innovative and fun-loving professional team. From consultative sales people, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customers. Customers are at the heart of everything we do, and we pride ourselves on always taking an innovative, customer-centric approach to creating the right experiences, products, and content for them. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

The Role

We are looking for a Product Expert with good technical, communication, conflict management, task management and presentation skills. You will work with the Delivery Team on large-scale projects to help our customers achieve their goals by being the main point of contact in implementing the most efficient and rational loyalty management platform functionalities. It will also be expected of you to be able to deliver smaller-scale projects on your own, to lead technical workshops and configure our platform. We’re looking for people who can help our customers in a creative way achieve their full potential.

HI THERE, I’m Zoltan Papp

Deputy Head of Professional Services here at Antavo

We are a product-driven company. Our team is made up of passionate, smart people, who are helping our customers achieve their goals by providing support during the implementation of their loyalty program. We are looking for a Product Expert to join our friendly and agile team. 

I’m looking forward to working with you!

Your Main Responsibilities

• Act as a primary and/or technical point of contact for our customers during the implementation project
• Manage/follow up on tasks
• Identify risks and create a mitigation plan 
• Help the Client understand Antavo’s out-of-the-box capabilities before getting into the implementation period
• Understand Antavo’s product and be able to configure the Antavo Back office according to the business requirements
• Demonstrate the new product configuration that you deliver to the customers
• Make sure that the delivered solution meets the business needs of the client
• Answer client-specific product questions and assist them with guides to use the Backoffice in a self-service way
• Constantly expand your knowledge about our evolving product and customers’ feature sets with attentiveness to details
• Suggest product improvements

You should have

• Proven experience in a technical role
• Outstanding task management, communication and conflict management skills
• Excellent organisational, problem-solving and time-management skills
• Good people management skills
• Good technical skills
• Good overview and understanding of web technologies (RESTful web services, Javascript frameworks, APIs, SDKs) and databases (both SQL and noSQL)
• Experience in an Agile environment with multiple products, development teams and key stakeholders
• The capability of quickly evaluating and prioritising new tasks
• Familiarity with JIRA or other issue and project-tracking software
• The capability of learning new technologies and use cases
• Experience in using task management tools (e.g. Jira, Asana)
• Understanding of software development processes
• Precision and detail orientation when it comes to requirement documentation
• Professional written and verbal English language skills
• A positive, collaborative and proactive approach to working in a team
• Ability to cope with stress and occasionally intense periods

Nice to haves

• Experience with loyalty business use cases
• Experience with loyalty or CRM technical solutions & loyalty / CRM  implementation projects
• Experience with customer life-cycle
• Work experience at a SAAS company and/or in a customer service role
• Familiarity with e-commerce (Magento, Shopify) and marketing CRM/automation platforms (Salesforce, Oracle, Emarsys)
  

Benefits

• The opportunity to quickly advance in your career
  
• Great remuneration package with bonuses
• AntavoCare health/mental health insurance benefit
• International vibe: our working language is English we have 100 colleagues from different nationalities
• A dynamic, no corporate-BS environment to learn, grow, and really make an impact
• You will have a strong team around you to support you in reaching your goals

Why our team loves working at Antavo

• “Antavo is remote-first, so I can work from my home, which means a lot to me. We regularly meet in-person.”
• “Truly international vibe, with different nationalities working on one mutual goal."
• "I love my comfortable environment (no dress code, flexible working hours, company retreats, etc.)"
• "People here like my bad jokes."

At Antavo every person is a unique personality working towards the same goal, creating a thriving business. It’s very important for us that everybody has a place and a voice on projects and goals, no matter the race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability. We create and empower a diverse culture, as we know it encourages creativity and innovation.

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