AI Product Engineer (Mid/Senior)

Location: Poland – 100% remote or hybrid from one of our offices in Szczecin or Warsaw

Contract: B2B or UoP

Salary: based on experience:

Mid: 13.000-22.000 PLN/month (B2B) or 10.700-18.200 PLN gross/month (UoP)
Senior: 20.000-30.000 PLN/month (B2B) 16.600-24.900 PLN gross/month (UoP)

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful. Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

About the role:

We're growing another team behind Lyro, our AI customer support agent, running on real, large-scale production traffic. 

Lyro is a sophisticated conversational AI that can:

• use custom tools

• follow complex, multi-step, user-defined Guidance

• access product data (through our native Shopify integration and an in-house system for ingesting products from any other source)

• access company policies

• continuously learn from company data and conversations

The same agent has to work for a solo store owner who sets it up in an afternoon and for companies with their own systems, their own processes, and very specific expectations about how support should sound. Building one product that does both - without it collapsing into a lowest-common-denominator bot - is the actual engineering problem here.

This isn't a classic role with a fixed lane. We're looking for a builder who takes full end-to-end ownership of things our clients actually see - from integrating with their systems to the agent engine itself, to the infrastructure that holds it all together.

The brief you'll get might be just one sentence - scoping it, talking directly to the client, CSM, or sales team, shipping it, and iterating on it is on you. And sometimes there's no brief at all: you look at where the product stands, decide what would move it forward the most right now, and go make it happen. 

This highly autonomous role is perfect for someone who thrives in a fast-paced environment, embraces spec-driven development, and enjoys leveraging AI tools to boost productivity.

What you'll work on:

• End-to-end feature ownership - from talking to the client, CSM, or sales team to shipping and monitoring in production

• Integrations and distribution channels for the agent

• The agent itself: context engineering, tool-use optimization, prompt caching, and an evaluation module used directly by clients and CSMs

• Working across the full stack, regardless of your specialization