Principal Engineer - Systems & Integrations, AI

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space - ready to join us?

What’s the position?

Hard Rock Digital is seeking an experienced Senior/Principal Systems & Integrations Engineer to design, build, and operate the systems and integrations behind our growing use of AI across the company. This role sits within IT Operations and reports directly to the Director of IT. You will be responsible for connecting large language model platforms to internal systems, building and maintaining internal automation tooling, and supporting the secure, compliant rollout of AI across a global workforce of 1,300+ employees.

Key Responsibilities

AI Platform Integration

• Design, build, and maintain integrations connecting large language model platforms and other AI tooling to internal systems (identity management, ticketing/ITSM, endpoint management, collaboration tools, and similar).

• Own and evolve internal automation bots and agents that streamline IT operations workflows, including integration with identity systems and ticketing platforms.

• Support and extend the company's enterprise AI platform deployment, including application registrations, authentication/authorization flows, secrets management, and cloud-hosted proxy services.

• Evaluate new AI tools, vendors, and integration patterns, and translate them into working systems.

Systems & Identity Support

• Build and maintain identity and endpoint management tooling, including deployment pipelines, proactive remediation scripts, and reporting integrations.

• Partner with DevOps and security stakeholders on credential architecture, network requirements, and secure-by-design integration patterns.

• Troubleshoot and resolve integration failures across identity, endpoint management, and AI tooling layers, from authentication/SSO issues to connector bugs.

Governance & Compliance

• Balance delivery speed with the governance, risk, and compliance requirements of a heavily audited gaming environment.

• Design integrations with audit trails, access control, and regulatory review in mind.

Documentation & Collaboration

• Document architecture, runbooks, and operational procedures so systems are supportable beyond a single engineer.

• Act as a technical thought partner to the Director of IT on the ongoing build-out of the Platforms, Tools & AI function.