Compensation Range:

WHAT WE OFFER

• A fun workplace where you can be yourself and do awesome work!
• Free movies & food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates

OUR MISSION:

To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back
 

CORE ROLE RESPONSIBILITIES

Culture

• Works with venues to ensure all compliance, culture, respect, and required content is taken 

• Introduces engagement opportunities to further create a positive working environment

• Supports the salaried manager in creating a positive and constructive working environment

Training

• Works with DOs to ensure that MITs have the necessary schedules, tools, and materials, and supports checkpoints and certifications

• Manages the Regional Field Trainers in their respective markets

• Guides communication and timelines of initiatives through Regional Field Trainers

• Manages online and paper materials to create an inclusive learning environment

• Supports all teammates and managers by providing necessary resources and tools 

• Constantly follows up post-training to receive feedback and make improvements to initiatives

• Maintains and teaches Train the Trainer classrooms to enhance and certify venue trainers

• Manages advanced programs such as Private Events, Shift Leader, and Key Hourly

• Builds and assigns Reel (LMS) modules based on local initiatives

• Utilizes message boards in the Reel (LMS) to enhance communication

• Utilizes reporting in the Reel (LMS) to validate online training completions

• Develops a training culture by maintaining accountability for the training process and evaluating each venue’s performance

• Executes training audits to uphold training practices, brand standards, and required signage 

• Executes brand initiatives and rollouts

• Ensures development tools are taught and used in all market(s)

• Assists in the research and development of improved services and operations protocols

Metrics & Standards

• Schedules and maintains Quality Assurance Checks

• Monitors NPS and creates action plans for common issues

• Organizes and communicates reporting based on current focuses

• Works closely with the Support Center to ensure that all standards are being met or exceeded

QUALIFICATIONS

• High school diploma/GED or equivalent combination of education and experience

• Associate's in Business or equivalent real-world experience

• 1+ years of LMS administration experience

• Advanced computer and office skills required (MS Word, Google, etc.)

• Proven leadership and motivational skills

• Exceptional coaching and development skills

• Strong verbal and written communication skills

• Confident and powerful public speaking skills tailored to both large and small groups

• Self-motivated and a resourceful problem solver

• Strong teamwork and willingness to support others

• Holds self and others accountable to consistently maintain high standards

• Maintain a minimum 45-hour work week with regular night and weekend availability.

• Travel up to 50% of the time to support venues.

PHYSICAL REQUIREMENTS

• Must be able to execute light lifting and transport items medium distances, up to 50 lbs

• Must be able to stand in one place for extended periods

• Able to walk up and down stairs many times over a course of hours

• Positions oneself to duck out of view of the guests in the theaters

• Operates POS entry using touchscreen devices.

• Comfortable being in a kitchen environment, housed with equipment including an oven, stove, dishwasher, slicer, fryer, steamer, mixer, and chef’s knives.

• Also, frequent exposure to heat, steam, fire, and noise.

• Ability to climb stairs

OUR CORE VALUES:

DO THE RIGHT THING
We strive to be a force of good in our company, in our industry and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness.
 
FOSTER COMMUNITY
We value what is unique about each other and celebrate our differences. We treat each other with respect, support each other’s passions, and help each other grow. We welcome healthy debate but don’t tolerate intolerance. We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community.
 
BOLDLY GO
Like the crew of the Starship Enterprise™, we seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve.
 
GIVE A SH!T
We are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.

Company: Alamo Drafthouse Cinema