Associate, Builder AXP

Become a part of our caring community
 

Become a part of our caring community and help us put health first

Join Humana’s Communication Delivery and Execution team as an Associate, Builder AXP, where you’ll support the configuration and deployment of Next Best Action (NBA) journeys using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and HTML-based communications. This role offers the opportunity to learn and grow within a collaborative, agile environment while contributing to impactful member experiences. You will assist in various phases of the product lifecycle by helping translate NBA strategy into journey/campaign logic, supporting testing and deployment, and contributing to ongoing optimization efforts. You’ll work closely with cross-functional teams to ensure journeys are accurate, compliant, and aligned with business goals.

Role Responsibilities

• Assist in configuring and testing personalized journeys/campaigns in Adobe Journey Optimizer based on NBA strategy

• Support the data analytics team in building and validating audience segments in Adobe Experience Platform

• Collaborate with lifecycle marketers and channel leads to activate journey/campaign logic and improve targeting

• Conduct quality assurance across journey components including events, wait steps, personalization rules, and triggers

• Build and maintain HTML-based email templates and other digital assets to support journey execution

• Ensure HTML communications are responsive, accessible, and aligned with brand standards

• Monitor journey/campaign performance and assist in resolving execution issues

• Maintain documentation and contribute to platform governance and best practices

• Participate in training and enablement efforts to expand AJO/AEP capabilities across the team

• Help deliver personalized member journeys/campaigns that enhance engagement and satisfaction

• Support accurate and compliant execution of NBA logic across channels

• Contribute to operational excellence through QA and platform stewardship

• Grow your expertise in marketing technology, HTML development, and journey orchestration

Use your skills to make an impact
 

Required Qualifications

• Bachelor’s Degree in marketing, business, or a related field or 1-3 years of experience working within a marketing campaign delivery team

• 1–2 years of experience in marketing operations, lifecycle marketing, or digital campaign support

• Must have exposure to Adobe Journey Optimizer, Adobe Experience Platform, Salesforce or similar platforms

• Beginner level or higher proficiency in HTML/CSS for email or web development

• Strong attention to detail and ability to collaborate across technical and business teams

• Interest or experience in working in agile-based pod environments

Preferred Qualifications

• Familiarity with Next Best Action personalization logic, event triggers, and segmentation

• Exposure to regulated industries such as healthcare or financial services

• Basic understanding of JSON, event payloads, or API-driven personalization

• Experience with responsive email design and accessibility standards

• Adobe certifications in AEP or AJO are a plus

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$86,300 - $118,700 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-01-2026

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.