Product Analyst, Conversational AI

Company Description

IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support.  With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.

We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn.

Job Description

IntegriChain's Product Management team is adding a Product Analyst for Prism. Prism is our conversational analytics platform. It lets the people who work in market access at life sciences companies ask questions about their data in plain English and get answers back in seconds, instead of handing the request to an analyst and waiting. Behind the scenes, Prism runs on semantic layers we build from our raw SQL data, and those layers are what let it take a business question and map it to the right numbers. The Product Analyst is the person who makes sure the questions people ask actually line up with the answers Prism gives back. You'll work day to day with Product Management, Data Science, and Engineering to keep those answers accurate and worth trusting.

This isn't a development role, and it isn't about building reports or dashboards. It's an analysis role for someone who is technical but isn't a software engineer. You'll use Snowflake Cortex along with tools like Claude and Codex to review and improve the prompts business users type into Prism and the answers it sends back. A lot of the work is finding the spots where the data is set up in a way that leads Prism to misread a question or return the wrong answer. Roughly half the job is digging into the data itself. The other half is talking to the business owners, certifying that queries return the right results, and writing up what needs to change.

What This Role Entails

•  Prompt review: Go through the prompts business users type into Prism and improve them, using Snowflake Cortex and tools like Claude and Codex, so their questions get read correctly against the semantic layer.
• Query certification: Check user queries and the answers Prism gives back, confirm they hold up against the source data, and sign off so the business can trust the results.
• Quality ownership: Keep an eye on the questions users ask and the answers they get, and watch for repeat errors, gaps, or misreads so they get fixed.
• Semantic layer work: Work with Data Science and Engineering to improve the semantic layers built from the raw SQL tables, including the taxonomies, metadata, and labeling, so Prism understands the data better.
• Data analysis: Dig into how data connects across pricing, rebates, chargebacks, and other areas, and use what you find to shape how that data is represented in Prism.
• Working with the business: Talk to business owners about the questions they need answered, and turn those conversations into better prompts, queries, and data structure.
• Writing requirements: Write clear technical requirements for tuning the model, changing how data is structured, or improving the product, based on what your reviews turn up.
• Documentation: Document where the data comes from, the business logic behind it, and how things relate, so people can understand and trust Prism's answers.
• Roadmap input: Be the voice for data quality in planning and prioritization for Prism, so decisions are based on what the data actually says.
• QA and communication: Work with QA to set up test cases for answer accuracy each sprint, and help with internal and customer updates (release notes, briefings, presentations) that explain how Prism works.

Qualifications

What You'll Bring to the Table 

• At least 3 years in data analysis, data correlation, or similar analytical work.
• Strong technical skills without being a software engineer. You're comfortable with SQL, semantic layers, and data structures, and you can dig into a problem on your own.
• Hands-on experience with AI tools like Snowflake Cortex, Claude, or Codex, and a good sense of how they read structured data and prompts.
• A working knowledge of semantic data modeling (ontologies, taxonomies, knowledge graphs, or similar) and how it supports AI querying.
• A knack for spotting when an AI answer doesn't match the source data, and the patience to figure out why.
• A track record of turning messy data relationships into clear requirements, working alongside Product Management, Data Science, and Engineering.
• Strong writing and speaking skills. You can talk to business owners and explain complicated data and AI ideas in a way people can act on.
• Experience with Jira, Confluence, or similar Agile tools.
• Familiarity with pharma, or with contracts and pricing, is a plus. A 4-year degree in a related field is preferred.

Additional Information

What does IntegriChain have to offer?

• Shape how a market-leading platform's AI understands and responds to life sciences data.
• Work at the intersection of data science, semantic modeling, and product innovation, with visibility to senior product and company leadership.
• Join a collaborative, growing o
• Mission driven: Work with the purpose of helping to improve patients' lives! 
• Excellent and affordable medical benefits + non-medical perks including Flexible Paid Time Off
• Robust Learning & Development opportunities including over 700+ development courses free to all employees

IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Our policy on visa sponsorship for US based positions: Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by IntegriChain.