• Works in a dynamic environment requiring adaptability and flexibility
• Embraces change and evolving responsibilities
• Willingness to take on new duties as assigned.
• Abide by all obligations under HIPAA related to Protected Health Information (PHI).
• If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources.
• Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
• Flexibility to understand, appreciate, and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

• Follows project plans to implement and integrate clients into programs
• Manages deadlines and tracks progress across cross-functional teams
• Supports onboarding of new clients and integration of existing clients into additional programs
• Attends key client meetings related to program implementation
• Managers program-related testing to ensure accuracy and performance

• Tracks, analyzes, summarizes, and presents client/program statuses
• Monitors issues, procedures, and performance metrics
• Maintains client and program databases
• Actively monitors queues and responds within established goals

• Works cross-functionally to align teams, resolve issues, and drive action
• Partners with internal teams, external clients, and vendors
• Supports Client Experience team in implementation efforts
• Coordinates with stakeholders to ensure successful program delivery
• Communicates professionally with employees, vendors, and clients
• Handles inbound inquiries related to program implementation
• Provides timely follow-up on issues and inquiries
• Escalates discrepancies or workflow-impacting issues to leadership and stakeholders

• Identifies and addresses program-related risks and operational issues
• Troubleshoots daily problems using strong problem-solving skills
• Ensures smooth workflow and program operations

• Holds internal and external stakeholders accountable for responsibilities
• Ensures adherence to program requirements and timelines
• Monitors compliance with OLP-related policies and procedures

• Maintains working knowledge of company and departmental policies
• Stays informed on procedures and operational updates
• Contributes to process improvements by identifying inefficiencies or issues

• Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company
• Abide by all obligations under HIPAA related to Protected Health Information (PHI)
• If a HIPAA violation is discovered, whether individually or by another, the violation must be reported to the Compliance Department
• Flexibility to understand, appreciate, and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice

What We Have to Offer

Our benefits package is designed to keep our employees happy - physically, mentally and financially.

• Medical, Dental and Vision insurance
• Disability and Life insurance
• Employee Assistance Program
• Remote work options
• Generous Paid-Time Off
• Annual Reviews and Development Plans
• Retirement Plan with company match immediately 100% vested
• 
  

• Proven leadership and interpersonal skills.
• Ability to absorb and retain information quickly.
• Highly self-motivated and directed.
• Keen attention to detail.
• Excellent analytical, critical thinking, and decision-making abilities.
• Experience working in a team-oriented, collaborative environment.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
• Ability to understand current/changing business processes.

• Full-time, salary/exempt position.
• Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00 AM to 5:00 PM CT. We cover clients from the West to the East Coast; work times must be adjusted to cover meetings in all time zones. Ability to work extended hours, weekends, and holidays in accordance with industry demands.

• Bachelor’s degree (Business) or higher
• Demonstrated knowledge of standard software applications, including MS Office and Windows

• Account Management experience a plus
• PBM experience a plus
• Manufacturer Assistance Program experience a plus

RxCompass, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RxCompass, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

RxCompass, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of RxCompass, LLC employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/D/V