Integration Specialist

At Best Friends Pet Care, we’re growing rapidly through strategic acquisitions. With each new location we welcome into our family, our focus is on creating a seamless transition—aligning operations, culture, and systems to ensure long-term success under the Best Friends brand.

Role Overview:
We’re looking for an Integration Specialist to help lead the transition of newly acquired locations into Best Friends Pet Care. This role is critical to our acquisition strategy, ensuring that new centers are successfully integrated into our operational standards, systems, and culture.

You’ll work cross-functionally with operations, HR, finance, and marketing to support the integration process from initial transition through operational stabilization. The ideal candidate is highly organized, adaptable, and comfortable working in a fast-paced environment where each acquisition presents unique challenges and opportunities.

Key Responsibilities:

1. Acquisition Integration & Transition
• Lead the day-to-day coordination of integration activities for newly acquired locations
• Support implementation of Best Friends operational standards, policies, and procedures
• Coordinate integration timelines and ensure milestones are completed across departments
• Identify operational gaps and partner with leadership to resolve them during the transition process

2. Systems & Process Alignment
• Assist with the transition of locations onto Best Friends systems (HRIS, payroll, scheduling, POS, etc.)
• Help standardize reporting processes and operational workflows
• Support the documentation and implementation of best practices across newly integrated locations
• Collaborate with internal teams to ensure minimal disruption during system transitions

3. Brand & Cultural Integration
• Help introduce Best Friends’ mission, values, and customer experience standards to new teams
• Support onboarding of employees into Best Friends policies, programs, and benefits
• Partner with operations leadership to reinforce brand standards and service expectations
• Assist with communication efforts to ensure a smooth transition for both employees and customers

Other Duties:

• Work cross-functionally with operations, HR, finance, marketing, and IT teams
• Track integration progress and report updates to leadership
• Support documentation and continuous improvement of integration processes
• Assist with special projects related to acquisitions and operational initiatives