Who We Are
BioMarin is a global biotechnology company that relentlessly pursues bold science to translate genetic discoveries into new medicines that advance the future of human health.
Since our founding in 1997, we have applied our scientific expertise in understanding the underlying causes of genetic conditions to create transformative medicines, using a number of treatment modalities.
Using our unparalleled expertise in genetics and molecular biology, we develop medicines for patients with significant unmet medical need. We enlist the best of the best – people with the right technical expertise and a relentless drive to solve real problems – and create an environment that empowers our teams to pursue bold, innovative science. With this distinctive approach to drug discovery, we’ve produced a diverse pipeline of commercial, clinical and preclinical candidates that have well-understood biology and provide an opportunity to be first-to-market or offer a substantial benefit over existing therapeutic options.
About Commercial
Our Commercial organization leads our global sales and marketing strategies around the world. Our integrated team continues to solidify BioMarin’s commercial presence in the United States and Europe and is rapidly growing in other regions, such as Latin America, the Middle East and Asia-Pacific.
Senior Clinical Coordinator
Once a patient has been identified for therapy, you will provide product education and logistical assistance to patients, caregivers, HCP and site of care staff, including physicians, nurses, and office managers. The CC works in a highly visible, dedicated team environment to provide exceptional customer service on all levels. Specifically, listen to patients, interpreting their specific needs and providing friendly, professional, and well-informed answers to their non-medical, product and logistical questions. The CC will work with the patient to educate on next steps required to gain and keep access to therapy. The CC will also use BioMarin approved educational materials to educate Patients/caregivers/clinic staff on the safe and effective use of BioMarin marketed therapies. The CC will work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The CC will work with numerous internal teams, including Sales, Market Access, Patient Services, Advocacy, and Marketing, to facilitate and improve patient access to insurance, medications, financial support, resources and more.
In this role, the Senior Clinical Coordinator:
- Works collaboratively within an account team, moving cases from referral to specialty pharmacy/wholesaler/clinic shipment to product start
- Works closely with clinics and patients in assigned geography along with BioMarin RareConnections (RC) personnel to ensure timely initiation of BioMarin therapy and adherence-related activities for patients enrolled in BioMarin RareConnections
- Secure written or electronic HIPAA consent for patients in the assigned geography
- Conducts ongoing education on disease and product administration technique to support safe and appropriate use of therapy at the patient/caregiver and clinic/infusion site level
- Educate the patient on BioMarin approved product coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access
- Partner with FRMs to Investigate access challenges pre- and post-infusion and liaise with the providers and patients as needed to resolve issues.
- Coordinate with SP’s Nursing teams on securing nursing support for ongoing home infusion therapy
- Partner with Safety and PV and report AE’s and product complaints through medical information.
- Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements
In addition to these responsibilities, Senior Clinical Coordinator demonstrates leadership formally and informally on the broader team and consistently delivers the following:
- Influence beyond their own geography and regular contributor to the advancement of cross functional teams
- Generation and communication of best practices and involvement in projects and initiatives that help shape strategy and implementation
- Uncovers obstacles and trends and create solutions that are widely adopted
- Contributes to regional and national assignments such as HUB training, Specialty Pharmacy education, field training, advocacy group alliance liaison, etc.
- Regularly takes on formal and informal peer leadership opportunities
Competencies Required
- Excellent interpersonal communication skills. Advances patients’ health journey through exceptional motivational interviewing and positive outcomes.
- Strong presentation skills. Ability to provide dynamic and engaging presentations to small and large groups
- An ideal team player who consistently demonstrates BioMarin Commercial values
- Action oriented, tenacious, and anticipating obstacles and leading solutions
- High business acumen and focused on customized value to all levels of customer (internal and external)
- Adaptability, consistently picking up on the need to change personal, interpersonal, and leadership behavior quickly
- Expert navigation of all systems and can align resources to action plans
- Requires travel, minimum of 50% travel
- Should reside in California near major airport
Experience and Education:
- 6+ years of pharmaceutical experience as a patient educator
- Education as an allied health care professional preferably BSN or advanced practitioner
- Prior sales experience desired
- Experience working in a team environment and manage communications with cross functional partners
- Proficient in Microsoft Office and Salesforce.com
- Excellent written and verbal communication skills
- Ability and willingness to conduct field travel and travel to company meetings, patient homes, infusion sites and clinics. Estimated at 50%
Required:
- Successful background check
- Valid Driver’s license and driving record
Note: This description is not intended to be all-inclusive, or a limitation of the duties of the position. It is intended to describe the general nature of the job that may include other duties as assumed or assigned.
Equal Opportunity Employer/Veterans/Disabled
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
