Patient Services Coordinator Lead

Join VitalCaring – Where Your Passion Changes Lives

Who We Are

At VitalCaring, our team members transform lives and foster hope through genuine caring. We’re committed to creating a culture where people feel supported, empowered, and called to make a meaningful difference in the lives of the patients and families we serve.

We’re looking for a Patient Services Coordinator Lead to provide leadership and day-to-day oversight for our centralized patient services coordination team.

This is an opportunity for an experienced healthcare professional who understands the importance of getting theright clinician to the right patient at the right time. You’ll lead and support a team responsible for scheduling and coordinating patient care while partnering closely with branch and clinical leaders to improve coverage, optimize clinician capacity, and create a better experience for our patients and teams.

Why Join VitalCaring?

• Make an Impact – Your work directly supports timely, consistent care for patients in their homes.

• Lead & Develop Others – Coach, train, and support a team of Patient Services Coordinators.

• Drive Operational Excellence – Help improve scheduling, clinician utilization, productivity, and patient coverage.

• Solve Meaningful Problems – Identify gaps, remove barriers, and find solutions in a fast-moving healthcare environment.

• Collaborate Across Teams – Partner with branch leaders, clinical managers, clinicians, and operational leadership to achieve shared goals.

As the Patient Services Coordinator Lead, You Will

• Provide day-to-day leadership, guidance, and workflow coordination for the centralized Patient Services Coordinator team.

• Serve as a supervisor, subject matter expert, and escalation resource for complex scheduling and patient coverage needs.

• Perform Patient Services Coordinator responsibilities while providing leadership and support to the broader team.

• Monitor staffing coverage, productivity, scheduling effectiveness, and key operational performance measures.

• Review reports and dashboards to proactively identify scheduling gaps, missed or incomplete visits, and coverage concerns and drive timely resolution.

• Partner with Branch Directors, Clinical Managers, and field clinicians to improve productivity, scheduling optimization, and patient coverage.

• Monitor visit utilization and scheduling patterns to help reduce avoidable LUPAs and maximize available clinical resources.

• Balance workloads and staffing across assigned agencies to support appropriate patient coverage.

• Provide onboarding, training, coaching, and ongoing development for new and existing Patient Services Coordinators.

• Conduct quality reviews of scheduling activities and documentation to support accuracy, consistency, and compliance.

• Identify opportunities to improve workflows, standardize processes, and create more efficient scheduling practices.

• Facilitate effective communication between centralized scheduling, branch leadership, clinicians, patients, physicians, and members of the interdisciplinary care team.

• Communicate operational trends, barriers, and opportunities to leadership and help develop solutions.

• Support QAPI, performance improvement initiatives, and other operational projects related to scheduling and workforce optimization.

• Foster a culture of accountability, collaboration, urgency, and genuine caring across the team.

What Will Make You Successful

You’ll thrive in this role if you are a proactive problem solver who can balance the needs of patients, clinicians, and operations while keeping your team focused and moving forward.

You bring:

• Strong leadership, coaching, and relationship-building skills.

• Exceptional organization and the ability to manage competing priorities in a fast-paced environment.

• Strong analytical and problem-solving skills with the ability to turn data into action.

• A sense of urgency and ownership when patient coverage or scheduling challenges arise.

• Strong written and verbal communication skills.

• Experience working with electronic medical records, scheduling platforms, and operational reporting tools.

• The ability to collaborate effectively with clinical and operational leaders while holding yourself and others accountable for results.

• A passion for creating efficient processes without losing sight of the patient experience.

Experience to Deliver on Our Mission

• Minimum of 3 years of healthcare experience, preferably within home health, hospice, clinical operations, scheduling, or care coordination.

• Previous experience in a leadership, team lead, training, coaching, or mentoring capacity preferred.

• Graduate of an accredited Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) program preferred but not required.

• Previous home health experience and familiarity with clinical scheduling, visit utilization, and clinician productivity are strongly preferred.

• Proficiency with electronic medical records, scheduling systems, and reporting tools.

For clinical candidates:

• Current LPN/LVN license in the applicable state.

• Current CPR certification.

• Ability to maintain applicable professional and regulatory standards.

If travel is required, a valid driver’s license, reliable transportation, and automobile insurance in accordance with agency requirements are required.

Bring Your Passion to VitalCaring

If you’re an experienced healthcare professional who enjoys leading people, solving complex scheduling challenges, and creating processes that help clinicians spend more time caring for patients, we’d love to hear from you.

At VitalCaring, every scheduled visit represents something bigger - a patient and family counting on us to be there. Join us and help ensure our teams are ready to deliver care when and where it matters most.

All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.