Digital Channel Support Specialists - French Speakers - Remote Work (Portugal)

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries! 🌍

We are offering a fantastic opportunity in Portugal for a role as a Digital Channel Support Specialist, specifically seeking French speakers.

Why this role is great for your professional and personal development:

• Join the team of a top Streaming Channel provider
• Collaborate with leading brands
• Accelerate your career growth within a supportive team

How your day-to-day would look like:

Provide support to our valued clients. You'll be responsible for managing product troubleshooting and delivering exceptional customer support related to our streaming channel offers

Key Responsibilities:

• First point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our client’s customers’ needs aiming to provide an excellent service. 
• Assist viewers through phone, chat and emails regarding different queries.
• Provide account and application support to viewers namely with regards to software functionality.
• Provide technical support, troubleshoot of system configurations, and network settings.
• Provide accurate and real-time responses to the viewer’s inquiries.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Requirements

What do you need to be successful at this job?

• Language Maestro: Fluent in French, strong English skills
• Digital Enthusiast: Knowledge of digital marketing concepts
• Experience on paid campaign management is mandatory.
• Have a degree in Marketing or related field.
• Have experience in Digital Marketing.
• Have experience in a Contact Centre, Service program for any Advertising Tech company.
• Are fluent with any social media products usage and basic understanding of digital advertising.
• Have a strong customer service-oriented skill.
• Can work as a team member, as well as independently.

Benefits

By joining this role, this is what you can expect:

• Joyful Portuguese lifestyle
• Skyrocket Growth with a 6-month renewable contract
• Relocation Assistance with Accommodation (Lisbon or Porto)
• Portuguese Extra Delights: Meal vouchers, 2 extra salaries
• Guardians of Wellness: Private health insurance
• Monthly Bonus

Make it your Next Job Without Boundaries! 🚀

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Get to know more about Atlean World👇

Atlean World is going to be your recruitment partner during the whole journey:

Guiding Your Odyssey with Atlean World

Personal Touchpoint:

As soon as you hit "Apply," one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.

Q&A Session:

Have questions? Curiosities? Our recruiters are your go-to resource. We'll address all your queries, ensuring you have a comprehensive understanding of the opportunity you're stepping into.

Making it Happen:

Once you're well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.

Ongoing Support:

Your journey doesn’t end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we're here for you.

Your Next Job, Without Boundaries! 🌍