Local Service Manager - Traction

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

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In this role, you will be at the very heart of the ABB Traction Service team, supporting our customers with their service needs in the UK and Ireland, and ensuring the Service portfolio is delivered effectively. The ABB Traction install base in the UK is substantial, with thousands of assets in daily operation across the country. ABB Traction are looking for their next key Service team member to support our customers in achieving their service targets and delivering a high-quality service.

The successful candidate will demonstrate a strong blend of customer focus, operational leadership, commercial acumen, quality management, and digital capability. They will have experience working within enterprise business environments, leveraging integrated systems, analytics, and performance data to drive customer satisfaction, operational excellence, continuous improvement, and sustainable business growth within a service-led, asset-intensive, or safety-critical industry.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What’s in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. 

Your Role and Responsibilities

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

This role is Remote (estimated 80% home based with 20% travel time across the UK and Ireland)

• Be the face of ABB Traction Service for our UK customers

• Provide project and sales support for ABB Traction Service customers and team members

• Identify customer needs and sales opportunities to support Service execution and growth

• Manage UK contracts with a customer first approach, aligned with ABB Traction Service standards

• Lead UK Traction Service operations with support of local Motion and global Traction Service teams

• Drive continuous improvement for Safety, Quality, Delivery, Cost, Performance & customer satisfaction

• Lead a high-performance culture focused on high quality customer service

• Build and maintain strong relationships with key customers and stakeholders, ensuring high levels of customer satisfaction and long-term partnership success

Qualifications and Experience for the Role

Proven experience across at least three of the following areas of:

• Experienced in leading service operations within rolling stock, or similar asset-intensive environments.

• Managing operational resources, project deliveries and contractual requirements.

• Leading, developing and influencing teams within direct reporting and matrix organisations.

• Building and maintaining strong relationships across complex stakeholder environments.

• Driving change initiatives and implementing operational improvements that enhance Safety, Quality, Delivery, Cost, Performance and customer satisfaction.

• Possesses a strong understanding of maintenance, service delivery, asset lifecycle management and operational performance within a service-based organisation.

• Demonstrates a strong commitment to safety leadership, driving a positive safety culture and ensuring compliance with health, safety, environmental, quality and operational standards.

• Commercially aware, with experience using ERP and integrated business systems to support service operations, cost management, performance monitoring and strategic execution.

• Demonstrates outstanding written and verbal communication skills in English, with the ability to produce precise technical, operational and customer-facing documentation within a regulated and quality-driven environment.

• Holds a full UK driving licence, which is essential.

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond.

• Competitive salary

• 25 days annual leave plus bank holidays

• Competitive contributory pension scheme

• Life assurance

• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)

• Internal mobility opportunities, mentorships & access to projects globally

• Employee Assistance Programme

• Generous employee referral scheme

• Company car or cash for car allowance

• Remote based role

• Private medical cover for yourself

• Generous bonus scheme

For the 6th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.
 

More about us

ABB Traction Division is a recognized leader in onboard propulsion technologies that drive innovation in rail, bus, and industrial vehicle electrification. A comprehensive range of high-performance and full lifecycle managed propulsion, auxiliary and energy storage solutions help improve energy efficiency and contribute to making transportation more sustainable.
 

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. 
Run What Runs the World.

#RunwithABB

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.