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Service Manager Mexico (Electrification)

ABB Solutions, Inc

Role overview

Qualifications

  • Bachelors degree in Electrical, Mechanical, Electro-Mechanical or Automation Engineer
  • 6 yrs + experience in Service Business Management for Electrical Systems industry in Mexico
  • Customer Service and Contract Management / Install Base Management
  • Proven Team Leadership experience

Responsibilities

  • Implement the service strategy and drive service growth at the respective unit level
  • Lead the Service organization to achieve performance targets and optimize resource utilization
  • Run the day-to-day service business to ensure profitable growth and improvement of service productivity
  • Drive consistent development of processes based on customer feedback

About the company

ABB Solutions, Inc logo

ABB Solutions, Inc

Industrial Machinery Manufacturing

ABB is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company’s solutions connect engineering know-how and software to optimize how things are manufactured, moved, powered and operated. Building on more than 130 years of excellence, ABB’s ~105,000 employees are committed to driving innovations that accelerate industrial transformation. www.abb.com Privacy notice & house rules: https://social.abb/social-media-information Before applying for a job at ABB , please read our Fraud Warning: https://careers.abb/global/en/fraud-warning

Company details

Company typeLarge
IndustryIndustrial Machinery Manufacturing
Company size10001

Links

Website LinkedIn See all jobs

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Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Manager - LATAM

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Your role and responsibilities

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.

The work model for the role is: #LI-Remote

This role is contributing to the Electrification Services division in Mexico.

You will be mainly accountable for:
  • Creating and driving the implementation of service strategy as a member of the management team and ensureing that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
  • Driving consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS).
  • Ensuring customer focus, understanding of sense of urgency and care in their own area of responsibility.
  • Driving, implementing, reporting and monitoring performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
  • Running the day-to-day service business to ensure profitable growth and improvement of service productivity.
  • Implementing agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
  • Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction and driving continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.
     
Qualifications for the role
  • Bachelors degree in Electrical, Mechanical, Electro-Mechanical or Automation Engineer
  • 6 yrs + experience in Service Business Management  for  Electrical Systems industry in Mexico
  • Customer Service and Contract Management / Install Base Management
  • Proven Team Leadership experience
  • Project Management experience in Large projects (3M USD or higher) for Minning, Oil & Gas Utilities, Food & Beverage, or Building/Infrastructure industries
  • Advance English required
  • Cost Management and P&L
     
Benefits

We also offer our employees the following benefits:
  • Life Insurance
  • Retirement plan
  • Accident Insurance
  • Wellbeing program
  • Dental insurance
  • Flex days
  • Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)
     
More about us

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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