Hospital Transfer Coordinator

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Job Summary

Job Details

Responsibilities:

• Serves as the initial point of contact from external and internal providers and obtains the necessary information to initiate patient transfers into the Cleveland Clinic Health System.
• Receives transfer request from physicians, mid-level providers or representatives from internal and external facilities. Information gathered includes demographic, insurance and clinical data. The Hospital Transfer Coordinator will be responsible for accurate quick registration.
• Coordinates referrals to appropriate medical service as needed for referred patient.
• Connects referring parties with accepting Cleveland Clinic provider to determine appropriateness of transfer.
• Performs follow up communication with financial counselors, physicians, case managers and nurses to help expedite transfers to the Cleveland Clinic Health system facility.
• Collaborates with Patient Flow Coordinators and Access RN’s to determine availability of appropriate bed.
• Coordinate with ambulance providers to provide transportation within the Cleveland Clinic Health System
• Demonstrate knowledge of hospital, departmental, and health systems policies and procedures.
• Assist with new and current initiatives within the admission and transfer center.
• Actively participates in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise.
• Supports centralized communications between referring and accepting provider services.
• This includes, but is not limited to, preparing for and leading bed meetings, monitoring, interacting with, and ensuring accuracy of electronic patient placement systems data, providing backup for patient placement discussions and decisions across the enterprise.
• Implements HIPPA privacy regulations and Patient Bill of Rights and act as a resource for others in the organization.
• Oversees emergency and electronic back-up methods and procedures to support patient flow.
• Provides feedback to the supervisors related to process delays.
• Meets regularly with Transfer Center team members to discuss, problem-solve, and develop mitigation strategies related to improvement of patient flow.
• Actively engages in daily implementation of strategic goals as they relate to capacity management, patient flow and department development.
• Interprets and supports policies, procedures and safety standards to facilitate daily operations.
• Develops and promotes long term relationships with referring facilities.
• Other duties as assigned.

Education:

• High School Diploma or equivalent required.
• Knowledge of medical terminology required.

Certifications:

• None required. EMT-B, EMT-P, LPN preferred.

Complexity of Work:

• Excellent communication and organizational skills are essential in order to successfully communicate with a diverse population and workforce.
• Ability to handle multiple tasks.
• Demonstrated independent thinking and problem-solving skills.

Work Experience:

• Minimum 2 years extensive customer service/health care experience such as patient registration, appointment scheduling or other related experience required.
• One year of relevant clinical experience as a Clinical Technician, EMT-P, LPN or RN preferred.
• Previous experience in a hospital admission or patient flow setting highly preferred.
• Strong customer service skills a must.
• Working knowledge of computerized hospital admission/bed management system or other related office functions.
• Computer experience in Microsoft Word, Excel and EPIC preferred.
• Minimum typing speed of 35 WPM preferred.

Physical Requirements:

• Requires sitting for long periods of time, multitasking, manual dexterity to operate computers and normal or corrected vision.
• Requires working under stressful and emergency situations with the ability to maintain composure in any situation in order to provide superior customer service and ensure proper patient safety and placement.
• Must be able to perform multiple functions simultaneously without supervision and learn new practices promptly.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

  Responsibilities:

• Serves as the initial point of contact from external and internal providers and obtains the necessary information to initiate patient transfers into the Cleveland Clinic Health System.
• Receives transfer request from physicians, mid-level providers or representatives from internal and external facilities. Information gathered includes demographic, insurance and clinical data. The Hospital Transfer Coordinator will be responsible for accurate quick registration.
• Coordinates referrals to appropriate medical service as needed for referred patient.
• Connects referring parties with accepting Cleveland Clinic provider to determine appropriateness of transfer.
• Performs follow up communication with financial counselors, physicians, case managers and nurses to help expedite transfers to the Cleveland Clinic Health system facility.
• Collaborates with Patient Flow Coordinators and Access RN’s to determine availability of appropriate bed.
• Coordinate with ambulance providers to provide transportation within the Cleveland Clinic Health System
• Demonstrate knowledge of hospital, departmental, and health systems policies and procedures.
• Assist with new and current initiatives within the admission and transfer center.
• Actively participates in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise.
• Supports centralized communications between referring and accepting provider services.
• This includes, but is not limited to, preparing for and leading bed meetings, monitoring, interacting with, and ensuring accuracy of electronic patient placement systems data, providing backup for patient placement discussions and decisions across the enterprise.
• Implements HIPPA privacy regulations and Patient Bill of Rights and act as a resource for others in the organization.
• Oversees emergency and electronic back-up methods and procedures to support patient flow.
• Provides feedback to the supervisors related to process delays.
• Meets regularly with Transfer Center team members to discuss, problem-solve, and develop mitigation strategies related to improvement of patient flow.
• Actively engages in daily implementation of strategic goals as they relate to capacity management, patient flow and department development.
• Interprets and supports policies, procedures and safety standards to facilitate daily operations.
• Develops and promotes long term relationships with referring facilities.
• Other duties as assigned.

Education:

• High School Diploma or equivalent required.
• Knowledge of medical terminology required.

Certifications:

• None required. EMT-B, EMT-P, LPN preferred.

Complexity of Work:

• Excellent communication and organizational skills are essential in order to successfully communicate with a diverse population and workforce.
• Ability to handle multiple tasks.
• Demonstrated independent thinking and problem-solving skills.

Work Experience:

• Minimum 2 years extensive customer service/health care experience such as patient registration, appointment scheduling or other related experience required.
• One year of relevant clinical experience as a Clinical Technician, EMT-P, LPN or RN preferred.
• Previous experience in a hospital admission or patient flow setting highly preferred.
• Strong customer service skills a must.
• Working knowledge of computerized hospital admission/bed management system or other related office functions.
• Computer experience in Microsoft Word, Excel and EPIC preferred.
• Minimum typing speed of 35 WPM preferred.

Physical Requirements:

• Requires sitting for long periods of time, multitasking, manual dexterity to operate computers and normal or corrected vision.
• Requires working under stressful and emergency situations with the ability to maintain composure in any situation in order to provide superior customer service and ensure proper patient safety and placement.
• Must be able to perform multiple functions simultaneously without supervision and learn new practices promptly.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.