Billing Specialist

Pain Specialists of America (“PSA” or “Company”) is a Texas-based, multisite comprehensive pain management company that includes over 20 locations, three ASCs, a CLIA-certified laboratory located New Braunfels. PSA is growing rapidly. We require extremely competent, talented professionals who can support the business and help it achieve its strategic objectives.

The Patient Account Receivable Specialist (“Specialist”) and all PSA employees must demonstrate an absolute commitment to excellence, respect and delivery of the highest quality patient care. The Patient AR Specialist must maintain all technical standards to meet continuous quality improvement needs, financial and delivery requirements.

Job Summary

The position requires a strong medical business office background who is familiar with insurance companies to include government payors. The Specialist requires an in-depth knowledge of the revenue cycle process to include patient statements, patient account management and accounts receivable follow-up. The qualified candidate must rely, in part, on experience and judgment to plan and accomplish goals as discussed with the Specialist’s manager.

Detailed Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Account Receivable Management– Manage a payor portfolio to include patient statements,
• Process all requested information from patients, take appropriate action to secure outstanding patient payments.
• Account follow-up on outstanding balances owed by the patient to include monitoring statements, contacting patients to establish payment arrangements, reviewing accounts for external collections, and adhering to the collection process.
• Customer Service Relations – Answer billing calls; assist patients with account inquiries and provide resolution; serve as a resource for front desk personnel; assistance with questions related to patient billing and collections.

Benefits

• Medical, Dental, Vision Insurance
• 401k with 4% match
• Paid Time Off
• Short & Long-Term Disability
• HSA with $720 annual match
• FSA + Dependent Care FSA
• Life Insurance (company paid + voluntary options)
• 9.5 Paid Holidays for the Year 2026
• Employee Assistance Programs
• Voluntary Hospital, Critical Illness & Accident Coverage

Education and Experience/Technical Skills

• High School diploma
• Minimum of four years’ work experience in a medical business office setting
• Minimum of one-year work experience in medical billing
• Proficient in MS Word, Excel, PowerPoint and Outlook
• Must be organized and detail-oriented
• Must possess excellent written and verbal communication skills
• Must be able to multitask in a fast-paced environment and meet deadlines
• Must possess good problem-solving skills
• Knowledge of medical billing terminology and concepts related to billing
• Coding certification preferred