Dispatch Officer

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.

We care about our customers, our people and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

About the role

Team Global Express is seeking an experienced Dispatch Officer to join our Courier Operations team based in Port Melbourne, VIC.

This is a full-time permanent opportunity where you will play a key role in coordinating our fleet, allocating pickups and deliveries and supporting drivers to ensure we provide an efficient and reliable service to our customers.

You will work in a fast-paced transport environment where strong communication, organisation and the ability to make quick decisions are essential.

What you’ll do

• Coordinate and allocate daily pickup and delivery runs across the fleet

• Allocate jobs to drivers using our computerised dispatch system

• Plan and route deliveries to ensure efficient and timely service

• Monitor drivers and ensure permanent runs and backup coverage are in place

• Communicate with drivers regarding run requirements, changes and priorities

• Keep customers and internal teams updated on delays or operational issues

• Accept and book jobs, ensuring all information is entered accurately

• Maintain driver hours, waiting times and job adjustments

• Assist with vehicle requirements and fleet capacity planning

• Prepare safe driving plans for regional deliveries when required

• Complete transport compliance and safety-related tasks

• Build strong working relationships with drivers, contractors, customers and internal teams

What you’ll bring

• Previous experience in dispatch, fleet allocation, transport coordination or a similar transport operations role

• Experience allocating vehicles and coordinating drivers

• Good understanding of transport operations and Chain of Responsibility requirements

• Knowledge of different vehicle types and their capabilities is highly regarded

• Strong computer skills, including Microsoft Office

• Good geographical knowledge of Melbourne and surrounding areas

• Strong communication and customer service skills

• Ability to prioritise and make decisions in a busy, time-critical environment

• Strong attention to detail and organisational skills

• A proactive, hands-on approach and ability to work autonomously

• Previous transport operations experience is preferred, with a relevant logistics qualification also highly regarded.

Why TGE

We care about our customers, our people and our planet. You’ll be joining a supportive team within one of Australia’s leading transport and logistics businesses, with opportunities to develop your career and make a real impact on our day-to-day operations.

If you have experience in transport dispatch or fleet allocation and enjoy working in a fast-paced operational environment, apply now to join Team Global Express.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.