Operations Supervisor, Sameday

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.

We care about our customers, our people and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

About the role

Team Global Express is looking for a Same Day Operations Supervisor to join our Melbourne team in a permanent full-time role.

This role is responsible for overseeing our Same Day operations across weekends and public holidays, ensuring our Premium Services freight is coordinated safely, efficiently and on time.

You will provide day-to-day leadership to the operations team, coordinate urgent freight movements, manage operational issues and escalations, and ensure we continue to deliver a high level of service to our customers.

What we offer

• Permanent full-time position

• Working hours 10:00AM- 6:00PM

• Supportive team environment

• Career development opportunities within Team Global Express

Key Responsibilities

• Supervise the day-to-day Same Day operations across weekends and public holidays

• Lead and support the operations team to ensure daily service requirements are achieved

• Oversee Premium Services freight, including Same Day (Next Flight), Time Sensitive and H2H (Highly Monitored) consignments

• Coordinate and monitor urgent freight movements from booking through to delivery

• Manage daily workloads and ensure jobs are allocated appropriately

• Monitor operational performance and respond quickly to delays or service issues

• Manage customer and operational escalations and work with the team to resolve issues

• Ensure customers receive timely and accurate updates regarding their freight

• Liaise with drivers and other operational teams to ensure service expectations are met

• Ensure Proof of Delivery and other required documentation is completed accurately

• Support the team with quotes, bookings and customer enquiries when required

• Promote a strong safety culture and ensure operational procedures are followed

• Build positive working relationships with customers, drivers and internal stakeholders

About You

To be successful in this role, you'll have:

• Previous experience in transport, logistics, freight or operational supervision

• Experience leading or supervising a team in a fast-paced operational environment

• Strong understanding of dispatch, freight movements and customer service

• Strong leadership and people management skills

• Excellent communication and stakeholder management skills

• Ability to make decisions and manage operational issues independently

• Strong problem-solving skills and ability to work well under pressure

• Good computer skills and ability to learn operational systems quickly

• Strong attention to detail and organisational skills

• A hands-on approach and willingness to support the team when required

Why Join Team Global Express?

You’ll be joining a supportive team within one of Australia’s leading transport and logistics businesses, with the opportunity to take ownership of our weekend Same Day operations and play an important role in delivering our premium services.

If you have experience leading transport or logistics operations and enjoy working in a fast-paced, time-sensitive environment, apply now to join Team Global Express.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.