Wire Desk Clerk - US Based Remote

WIRE DESK CLERK 

Job Summary 
The Wire Desk Associate will manage numerous, time-sensitive wire transfer requests that require 100% accuracy. This individual in this role MUST be able to process large quantities of data. 

Key Responsibilities:

• Manage daily wire transfer activities to ensure time sensitive wire transfers (i.e. Payoff wires with deadlines) get processed first.
• Review documentation for completeness and accuracy to assure compliance with company wire transfer procedures and requirements.
• Enter and/or release wires in bank system(s) accurately
• Provide timely response to customer inquiries
• Interact with banks when required.
• Run and maintain various bank reports.
• Maintain Wire Transfer Request Log to ensure no wires are duplicated.
• Confirmation of incoming funds.
• Timely review of wire transfer requests and support documents received by various branch locations.
• Access and navigate various instances of company "Title" system (CORE).
• Proofread and release wire transfer entered into bank systems by others.
• Confirm successful transfer of funds and record bank confirmation numbers into Wire Transfer Request Log.
• Run end of day reports for each branch location and reconcile transferred amounts against original requests.
• Respond to internal and external customer inquiries as relates to the transfer of incoming and outgoing funds.
• Communicate with branch locations to identify and resolve issues based on the companies wiring procedures and requirements.
• Work with banks to resolve issues.
• Keep fellow team players aware of any wires on hold or expected documents.
• Additional responsibilities as assigned. 

Minimum Requirements:

• High school or GED required.
• 1-year customer service experience. Escrow, Title Company, Mortgage or Banking experience preferred.
• Data entry experience required.
• Must have excellent oral and written communication skills.
• Strong PC skills required.
• Excellent interpersonal and time management skills.
• Must be able to adhere to appropriate company policies and procedures.
• Must be able to identify internal and external customer requirements and expectations.
• Must be detail focused and possess excellent follow up skills.
• Superior organizational skills. 

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

We are proud to offer a comprehensive benefits package to our employees including:

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
• 401(k) savings plan with company match
• Paid Time Off to Include Holidays, Vacation Time, and Sick Time
• Paid Family & Paternity Leave
• Life Insurance
• Business Travel Accident Insurance
• All employees receive access to LinkedIn Learning
• Employee Referral Program
• Adoption Assistance Program
• Employee Assistance Program
• Health and Wellness Program and Incentives
• Employee Discounts
• Employee Resource Groups