Collections Specialist

Join a team that puts people first—our clients, our colleagues, and you.

This is a full time, fully remote role. Applicants must reside in FL, GA, IL, KY, MI, NC or VA.

We're looking for a Collections Specialist who is passionate about delivering exceptional service while ensuring billing accuracy and timely payment resolution. In this role, you’ll serve as a trusted partner to clients, helping support their financial journey from onboarding through invoicing and collections. The Collections Specialist will utilize a dialer to contact clients and collect and process outstanding payments.

About the Role

As a Collections Specialist (also referred to as a Client Loyalty Specialist), you’ll manage the full billing process—from initial client setup to ongoing payment follow-through. You’ll communicate with clients, resolve questions, research account issues, and coordinate internally to ensure accurate records and positive client experiences. Your work will directly support our client-focused culture and the financial stability of the organization.

What You’ll Do

• Respond promptly and professionally to client and field inquiries, ensuring a positive experience.
• Research Accounts Receivable items and complete documentation to clear outstanding balances.
• Ensure compliance with company billing policies, system standards, and protocols.
• Monitor accounts to identify overdue payments and take action to resolve them.
• Contact clients (debtors) to arrange payoff of outstanding obligations.
• Notify Accounting of potential invoice write-offs so proper accruals can be recorded.

What You Bring

• High School Diploma or GED required
• 3+ years of experience in billing, collections, cash application, A/R research, or related fields; project billing experience preferred.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• High attention to detail, accuracy, and follow-through.
• Ability to manage multiple priorities in a fast paced, deadline-driven environment.
• Strong analytical and problem solving skills.
• Professional and positive interpersonal skills.