Collections Specialist - Remote

WHO WE ARE
At Polaris Pharmacy Services, we’re more than a pharmacy — we’re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we’re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.

Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job — we provide competitive pay, robust benefits, and genuine opportunities for career advancement.

If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us.

JOB SUMMARY:

As a Collections Specialist, you will be responsible for monitoring the receivables on patient accounts in a long-term care setting. This role is essential to ensuring patient financial services are handled properly. This position is responsible for helping patients understand their pharmaceutical charges and assist in resolving any resident questions or concerns.

DUTIES/RESPONSIBILITIES:

• Collect information and verify account-specific billing, insurance, and coding.
• Update and document customer accounts designated in the work campaign.
• Verify the accuracy of existing account standing and progress accounts accordingly.
• Resolve client-billing problems, rescue accounts receivable delinquency, and apply good customer service in a timely manner
• Identify issues attributing to account delinquency and forward issues to appropriate department
• Obtain primary financial data for accounting records
• Check the accuracy of business transactions
• Perform data entry and administrative duties
• Work in conjunction with outside collection agencies
• Conduct outbound calls to reconcile account issues and outstanding account balances.
• Ensure compliance through strict adherence to federal and state laws, as well as company policy.
• Payment processing and post follow-up.