• Monitor and respond to enquiries through Instagram and Meta Business Suite.
• Proactively initiate conversations with leads who have engaged with the business but have not entered the ManyChat automation.
• Build genuine rapport and have natural, empathetic conversations with prospective clients.
• Ask thoughtful questions to understand each person's enquiry and needs.
• Use client-provided conversation examples, sequences and templates while keeping communication personal and authentic.
• Identify suitable leads and guide them towards booking a call.
• Follow up with warm leads and people who have been invited to book but have not yet done so.
• Track lead conversations, statuses, bookings and required follow-ups using an agreed system.
• Maintain accurate records so no warm leads are lost within Instagram conversations.
• Track booked calls and assist with appropriate pre-call communication or reminders.
• Communicate professionally and sensitively when discussing personal or health-related matters.
• Attend team meetings and communicate with the client via Zoom.
Client Information
Nutriroot Health
Must Haves
• Open to Filipinos ONLY based in the Philippines.
• At least 2 years of experience relevant to the role
• Previous social media experience.
• Meta Business Suite experience.
• ManyChat experience.
• Lead generation or lead nurturing experience.
• Appointment setting or sales support experience.
• Experience using Trello, spreadsheets, CRM systems or other lead-tracking platforms.
• Previous experience within health, wellness or a client-focused service business.
Home Office Requirements
Please only apply for this role if you have the following home office requirements:
· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift
Only applicants meeting the strict criteria above will be contacted.
Connect With Us
https://virtualcoworker.com.ph
https://virtualcoworker.com/our-culture
https://www.facebook.com/virtualcoworker
https://www.linkedin.com/company/virtual-coworker
