Medicare Customer Service Representative – Call Center

Medicare Customer Service Representative – Call Center

Location: Remote (Local Candidates from Tempa, FL – who can go for in-person IV are highly preferred)
Duration: 9-10 Months

Description:
Key Responsibilities:
Provide exceptional customer service support for Medicare members and prospective members.
Handle inbound customer inquiries professionally and accurately.
Deliver a white-glove customer experience with empathy, professionalism, and attention to detail.
Navigate multiple systems and applications simultaneously while maintaining productivity and quality standards.
Accurately document customer interactions and required follow-up actions.
Meet performance expectations related to quality, productivity, attendance, and schedule adherence.
Resolve customer concerns efficiently while maintaining compliance with company policies and procedures.

Required Qualifications:
Minimum 2 years of call center experience.
Prior experience supporting a Medicare line of business.
Strong verbal communication skills with a clear, professional phone presence.
Excellent customer service and interpersonal skills.
Strong computer proficiency, including:
Navigating Windows-based systems
Microsoft Office applications
Typing and data entry
Working across multiple applications and screens simultaneously
Ability to multitask in a fast-paced environment while maintaining accuracy and quality.
Strong problem-solving and critical-thinking skills.
Demonstrated ability to maintain schedule adherence and attendance expectations.

Top 3 Required Skills:
Call Center Experience
Medicare Line of Business Experience
Strong Communication ("Good Voice") and Computer Skills

Preferred Candidate Profile:
Customer-centric mindset with a passion for helping others.
Strong organizational and documentation skills.
Ability to remain professional and composed in challenging customer interactions.
Team-oriented with the ability to adapt to changing business needs, especially during AEP.

Years of Experience: 1.00 Years of Experience

Skills:
Category Name Required Importance
Healthcare Call Center Yes 1
Healthcare Medicare & Medicaid Claims Yes 1
Healthcare Medicare Enrollment Yes 1