Virtual Assistant

This is a remote position.

Requirements

• Be the Voice of Care: Take calls from patients, schedule appointments, and assist with inquiries.
  
• Keep Things Running Smoothly: Manage doctors' booking schedules and maintain accurate patient records and accounts.
  
• Ensure Timeliness: Notify providers of patient arrivals, monitor schedules, and send reminders for missed or overdue appointments.
  
• Handle Communication: Respond to emails and faxes, and forward inquiries to the relevant doctors or departments.
  
• Support Clinical Operations: Check referral and pathology portals to attach reports to patient records.
  
• Perfect the Details: Proofread letters for grammar, spelling, and address accuracy.
  
• Safeguard Privacy: Uphold patient confidentiality, ensuring all medical, personal, and financial information is protected.
  
• Maintain Accuracy: Update patient accounts, process payments, and manage third-party claims if required.
  

• Location: You must reside in Sri Lanka.
  
• Language Proficiency: High fluency in English (both spoken and written).
  
• Tech Savvy: Quick to learn new software (client-provided training available).
  
• Punctuality: Extremely reliable and deadline-focused.
  
• Adaptability: Comfortable working during Australian Standard Hours.
  
• Attention to Detail: A stickler for accuracy and organization
  
  

Benefits

• International Experience: Work directly with an overseas client and gain valuable exposure to the healthcare industry in Australia.
  
• Career Growth: Opportunities to expand your role within the practice.
  
• Supportive Setup: All the hardware you need to excel in your role will be provided.