Customer Support Analyst | US Client | Work from Home | ₱38K–42K | Full-Time

₱38,000–42,000/month | Full-Time Employee | Work From Home | US Client | Evening Shift

If you’re tech-savvy, highly organised, and thrive on solving problems for clients — this is a stable, well-paying role with a fast-growing US technology company.

We’re placing a Customer Service Representative (Chat Support)  to join an established team supporting a US trading software and technology client. You’ll manage support tickets, troubleshoot platform issues, support technical client onboarding, and assist with QA testing. You’ll receive full training on the client’s platforms and systems — what matters most is that you’re organised, proactive, and confident making decisions independently.

This is a hybrid operations and support role where no two days are the same. If you enjoy problem-solving, can juggle multiple priorities without dropping the ball, and know when to act and when to escalate — apply now.

WHAT YOU’LL BE DOING

Client Support

• Respond promptly to support enquiries across multiple channels — email, live chat, and phone
  
• Troubleshoot platform issues by navigating internal systems to diagnose whether problems are user error or system errors
  
• Manage client support tickets in Jira and Intercom, helping users with questions about the trading platforms and technology
  

Client Onboarding

• Support technical onboarding for new clients by configuring and customising software platforms per established procedures
  
• Track onboarding progress and maintain clear documentation, providing regular status updates to keep milestones on track
  

QA & Platform Testing

• Assist with deployment testing by following QA procedures to identify issues (full training provided)
  
• Document and report bugs and issues found during testing clearly and accurately
  

Requirements

Must Have

• Minimum 3 years supporting customers through voice, email and/or live chat in a customer support, customer operations, SaaS, technology or software environment, with responsibility for investigating and resolving customer issues.
  
• Minimum 2 years managing customer issues through ticketing systems, supported by email and/or live chat, from investigation through resolution for international clients.
  
• Comfortable investigating customer issues across multiple internal systems and determining whether an issue can be resolved or requires escalation.
  
• Strong organisational skills and ability to manage multiple priorities simultaneously
  
• Excellent written and verbal English communication skills
  
• Proficiency in MS Excel and Google Docs
  
• Proactive, resourceful, and confident making decisions independently
  
• Available to work US timezone evening shift, Monday to Friday
  

Preferred

• Experience with ticketing systems such as Jira or Intercom
  
• QA or software testing experience
  
• Background in fintech, trading, or technology industry
  
• Experience updating and maintaining records in CRM or internal systems
  

Benefits

• ₱38,000 – 42,000 per month
  
• 13th month pay
  
• HMO coverage
  
• 15 annual leave + 5 sick leave + 20 PTO credits upon regularisation
  
• Comprehensive training on client platforms and systems
  
• Work from Home Set Up
  
• Full-time, permanent position with a stable US technology company
  
• Staff Events
  
• Monday to Friday
  

If you’re a tech-savvy support professional who takes pride in getting things right and wants a stable long-term role with a growing US technology company — apply now.