Regional Field Operations Manager North

About Switch2

Switch2 Energy Limited is a specialist in the design, operation, and management of communal and district heating systems across the United Kingdom. We provide sustainable heating services to residential and commercial customers, supporting communities with efficient energy networks and innovative technologies. Our mission is to enable low-carbon heating solutions and drive the transition to a greener future.

Position Overview

Are you ready to take the lead in shaping the future of field engineering operations? We’re looking for a Field Engineering Operations Manager who thrives on challenge, innovation, and making a real impact. In this senior leadership role, you’ll be at the heart of our mission to deliver exceptional engineering performance, outstanding customer service, and unwavering compliance with health and safety standards across our communal heating systems.

This isn’t just a job it’s an opportunity to influence how communities experience sustainable energy solutions. You’ll lead a talented, geographically dispersed team, ensuring they have the tools, training, and support to excel. If you’re passionate about operational excellence and driving continuous improvement, this role is for you.

What You’ll Be Doing

• Lead with purpose: Inspire and manage a nationwide team of field engineers, fostering collaboration and high performance.
• Keep systems running smoothly: Oversee reactive and planned maintenance for communal heating systems, including HIUs, metering, AMR technologies, and prepayment infrastructure.
• Empower your team: Ensure resources, training, and equipment are in place to meet and exceed service levels.
• Be the go-to expert: Provide technical guidance to internal teams and external clients, solving complex challenges with confidence.
• Raise the bar: Conduct audits to uphold quality standards and drive operational efficiency.
• Plan for success: Lead operational planning, streamline processes, and implement innovative solutions.
• Stay compliant: Monitor adherence to company policies, contractual obligations, and health and safety regulations.
• Collaborate widely: Work closely with regional teams, contractors, and scheduling functions to deliver seamless service.
• Measure and improve: Report monthly on KPIs, performance trends, and service initiatives.
• Drive growth: Contribute to contract delivery and revenue expansion while managing budgets effectively.
• Champion safety: Oversee risk assessments, method statements, and stock control, ensuring a safe and efficient operation. 

What We’re Looking For

• Proven leadership experience managing remote engineering teams.
• Deep technical knowledge of communal heating systems.
• Familiarity with AMR technologies (Mbus, Radio, DLC) and prepayment systems.
• Strong analytical and problem-solving skills, including root cause analysis.
• Ability to thrive in multi-site, multi-client environments.
• IOSH Health & Safety qualification (or willingness to achieve this upon appointment).
• Tech-savvy with digital tools and mobile work technology.

What Will Set You Apart

• A strategic thinker who embraces continuous improvement.
• A natural motivator and coach who brings out the best in people.
• Resilient, adaptable, and proactive in fast-paced settings.
• Strong interpersonal and decision making skills.
• Experience driving contract growth and commercial success.

Why Join Switch2?

At Switch2, we don’t just deliver energy solutions we create smarter, greener communities. We empower our people to take initiative, grow professionally, and make a meaningful impact. You’ll join a team that values safety, excellence, and integrity, and you’ll work in an environment that champions learning, innovation, and sustainability.

If you’re ready to lead, inspire, and shape the future of energy services, we’d love to hear from you.